- Report: #372273
Complaint Review: Solar Brite Ltd. - Richmond Illinois
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Solar Brite Ltd.
10815 Main Street Richmond, Illinois, U.S.A.
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BriteSolar Brite Ltd. Deceptive pricing and poor workmanship Richmond Illinois
*Consumer Comment: Thanks for your response we were undecide betwen the 2 companies
*Consumer Comment: THANK YOU JOHN!
*Consumer Comment: THANK YOU JOHN!
*Consumer Comment: THANK YOU JOHN!
*Consumer Comment: THANK YOU JOHN!
*REBUTTAL Owner of company: We NEVER do work B-4 getting an approval to do the installation
*Author of original report: Solar Brite
There is another posting by a woman named Ellen about Solar Brite at this web site. Art Meyer rebutted, claiming she is a disgruntled ex employee. I assure you I am a disgruntled customer of Solar Brite and many of my complaints are the same as Ellen's.
I have Solatube skylights installed by a different Solatube dealer, Brighter Concepts. They were very professional both in the quality of their work and their conduct in my home. When I called to have another skylight installed I was informed their Illinois office was closed and they were operating out of Milwaukee. I called Solar Brite as they were closer to my home. I expected similar pricing and professionalism. They are a certified Solatube dealer just like Brighter Concepts. Was I wrong!
On several occasions Art Meyer did not return my calls.
The price was never discussed until the installers were in my driveway. Then I learned it would be over $200 more than Brighter Concepts.Because of the design of my remodeling job I was committed to using this type skylight. I let the install continue thinking I could make a case for a price adjustment later. Wrong again.
The workers used rough language among themselves but within ear shot of everyone in my house.
They tried to talk me out of running a duct from the vent fan to the roof vent probably to save money and time. This would, of course, defeat the purpose of the vent fan.
The fan they used is so loud it can be heard all over my house. Brighter Concepts used a vent fan that I can hardly hear.
The lens on the Solar Brite installation doesn't fit properly. It looks like the installers bent the tube to get it to stay up. It's still not seated properly and it's crocked.
I contacted Solatube International about these problems. They said they assume no responsibility for their dealers. They didn't care if the end user of their product was overcharged or if the work is shoddy.
John
Grayslake, Illinois
U.S.A.
I have Solatube skylights installed by a different Solatube dealer, Brighter Concepts. They were very professional both in the quality of their work and their conduct in my home. When I called to have another skylight installed I was informed their Illinois office was closed and they were operating out of Milwaukee. I called Solar Brite as they were closer to my home. I expected similar pricing and professionalism. They are a certified Solatube dealer just like Brighter Concepts. Was I wrong!
On several occasions Art Meyer did not return my calls.
The price was never discussed until the installers were in my driveway. Then I learned it would be over $200 more than Brighter Concepts.Because of the design of my remodeling job I was committed to using this type skylight. I let the install continue thinking I could make a case for a price adjustment later. Wrong again.
The workers used rough language among themselves but within ear shot of everyone in my house.
They tried to talk me out of running a duct from the vent fan to the roof vent probably to save money and time. This would, of course, defeat the purpose of the vent fan.
The fan they used is so loud it can be heard all over my house. Brighter Concepts used a vent fan that I can hardly hear.
The lens on the Solar Brite installation doesn't fit properly. It looks like the installers bent the tube to get it to stay up. It's still not seated properly and it's crocked.
I contacted Solatube International about these problems. They said they assume no responsibility for their dealers. They didn't care if the end user of their product was overcharged or if the work is shoddy.
John
Grayslake, Illinois
U.S.A.
7 Updates & Rebuttals
John
Grayslake,Illinois,
U.S.A.
Solar Brite
#2Author of original report
Sun, November 02, 2008
After several months, I met with Art Meyer of Solar Brite and we came to an agreement about price. I was refunded a reasonable amount. Art Meyer did as much as I expected to make the situation right. At this point I feel better about having done business with Solar Brite. John
Art "the Solar Guy"
Richmond,Illinois,
U.S.A.
We NEVER do work B-4 getting an approval to do the installation
#3REBUTTAL Owner of company
Sat, November 01, 2008
John, when you called me to have your Solatube installed the only thing you were worried about was matching the existing Style of exhaust system. I told you at that time that the model you were looking for was no longer available but I would send out an e-mail looking for one. I found the matching old style vent system and set up your installation. We gave you the price of the installation B-4 we started the installation just as you state in your letter. You could have told us no at that point. If you compare the Brighter Concepts pricing you will see it is $905.00 for a fan/light installation. We charged you $960.00 as we had to locate and ship a special discontinued vent system to us for you installation. The difference of $55.00 barley covers this cost. John, you never said a word about anything wrong with the installation, and I would actually like to come and see and hear what your talking about as BOTH Systems were manufactured by Solatube and are the SAME products. I will call you to set up a service appointment
Informed
Northfield,Illinois,
U.S.A.
THANK YOU JOHN!
#4Consumer Comment
Tue, September 30, 2008
John in Grayslake, I can't thank you enough for taking the time to report on Art Meyer. I considered using his product/company and have chosen to go with another company because he did not return emails or phone calls. The other folks you mentioned were by far more professional. You saved me a great deal of money and hassle---thank you! Relieved in Northfield
Informed
Northfield,Illinois,
U.S.A.
THANK YOU JOHN!
#5Consumer Comment
Tue, September 30, 2008
John in Grayslake, I can't thank you enough for taking the time to report on Art Meyer. I considered using his product/company and have chosen to go with another company because he did not return emails or phone calls. The other folks you mentioned were by far more professional. You saved me a great deal of money and hassle---thank you! Relieved in Northfield
Informed
Northfield,Illinois,
U.S.A.
THANK YOU JOHN!
#6Consumer Comment
Tue, September 30, 2008
John in Grayslake, I can't thank you enough for taking the time to report on Art Meyer. I considered using his product/company and have chosen to go with another company because he did not return emails or phone calls. The other folks you mentioned were by far more professional. You saved me a great deal of money and hassle---thank you! Relieved in Northfield
Informed
Northfield,Illinois,
U.S.A.
THANK YOU JOHN!
#7Consumer Comment
Tue, September 30, 2008
John in Grayslake, I can't thank you enough for taking the time to report on Art Meyer. I considered using his product/company and have chosen to go with another company because he did not return emails or phone calls. The other folks you mentioned were by far more professional. You saved me a great deal of money and hassle---thank you! Relieved in Northfield
Ken S.
Bensenville,Illinois,
U.S.A.
Thanks for your response we were undecide betwen the 2 companies
#8Consumer Comment
Sun, September 14, 2008
John, I really do appreciate your input regarding both of the companies that you discussed. Even though Brighter Concepts is no longer in Mt. Prospect they still do work in the area. I also spoke with with Art at Solarbrite regarding prices, but after your report and looking on the BBB.ORG well you did make up out minds.If Brighter Concepts costs more but there quality of work is better I guess thats the trade off. I would really like to see there work if possible?? Thank You Ken.. Bensenville Illinois
