- Report: #751650
Complaint Review: South Bay Expressway - San Diego California
Reported By:
Howard -
Los Angeles Area, California, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
South Bay Expressway
1129 La Media Road San Diego, California, United States of America
Phone:
(619) 661-7070
Web:
www.southbayexpressway.com
Categories:
Business Rating:
(0)
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South Bay Expressway Phony Notice of Toll Evasion San Diego, California
Awful lot of people telling the same story hereThese guys just sent me a letter claiming I owe them $62.50 for a $2.50 toll from three weeks ago. If I dont pony up within another few weeks it goes to $102.50.
The letter starts At the time, date, and location above, the vehicle listed did not pay the required toll The location lsited above is 9012-SMR-SB-2. Thanks a lot, very helpful. Ive never even heard of the South Bay Expressway. My city is 125 miles away from San Diego, I havent been down there in years. Yet these guys send me a letter out of the blue telling me to pay up or else. No photo of my car, no proof, not even even a real address of where it occurred, just a demand for payment. Nice.
Since the Southbay Expressway seems to be so responsive to complaints (were sorry, but sometime mistakes happen, yada, yada, yada) perhaps you can tell me why someone didnt double-check the photo when my address came up 125 miles from your expressway. Wouldnt that be an obvious clue you made a mistake?
I figure its either one out of two things. Perhaps youve outsourced the processing to some pennies-a-day third world country that doesnt know San Diego from San Bernadino from San Francisco (but still has access to our personal information). More likely, you just send out the letters anyways figuring some people will just pay up because its too much trouble to fight city hall.
How about a way to fight this online? I have to send you a first class letter to contest it (per your notice). To ensure you dont just toss it in the trash when you get it, I have to send it via registered mail. Are you going to reimburse me for that when it turns out you made a mistake?
The letter starts At the time, date, and location above, the vehicle listed did not pay the required toll The location lsited above is 9012-SMR-SB-2. Thanks a lot, very helpful. Ive never even heard of the South Bay Expressway. My city is 125 miles away from San Diego, I havent been down there in years. Yet these guys send me a letter out of the blue telling me to pay up or else. No photo of my car, no proof, not even even a real address of where it occurred, just a demand for payment. Nice.
Since the Southbay Expressway seems to be so responsive to complaints (were sorry, but sometime mistakes happen, yada, yada, yada) perhaps you can tell me why someone didnt double-check the photo when my address came up 125 miles from your expressway. Wouldnt that be an obvious clue you made a mistake?
I figure its either one out of two things. Perhaps youve outsourced the processing to some pennies-a-day third world country that doesnt know San Diego from San Bernadino from San Francisco (but still has access to our personal information). More likely, you just send out the letters anyways figuring some people will just pay up because its too much trouble to fight city hall.
How about a way to fight this online? I have to send you a first class letter to contest it (per your notice). To ensure you dont just toss it in the trash when you get it, I have to send it via registered mail. Are you going to reimburse me for that when it turns out you made a mistake?
2 Updates & Rebuttals
South Bay Expressway
San Diego,California,
USA
Call or E-mail us to resolve...
#2UPDATE Employee
Fri, July 15, 2011
We're sorry to hear about your experience and understand your frustration. We review nearly 3,000,000 image transactions each year and we agree that a single mistake is one too many. We do our best to keep errors to a minimum and to continually improve our processes. In the case of mistaken license plate characters, this can all be taken care of with a simple phone call. If a number or letter is misread, its simple - just call us and well check the image and transfer the toll to the correct plate. Respond to this post or e-mail us at [email protected] and provide us with the citation number and wed be happy to research this further.
