- Report: #1438803
Complaint Review: South Bay Expressway - San Diego California
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Author Not Confirmed
Why?
South Bay Expressway
1129 La Media Rd San Diego, 92154 California, United States
Phone:
619-661-7070
Web:
www.http://southbayexpressway.com
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South Bay Expressway False charges Notice of Toll Evasion San Diego California
We received a Notice of toll evasion for a location about 7 hours away from us in San Diego from South Bay Expressway, the date of the toll evasion was 3/24/2018, the date of the notice is 4/11/2018 and per the noice, if payment is not recieved by 5/2/2018 the origional $2.50 toll will then be 102.50 and if not paid by 5/26/2018 they threaten a hold on the DMV registration. I read another complaint, similar to our story, where the person was not even in the vicinity and the company did relieve them of any financial obligation, however, I read a response, supposedly from a member of this company admitting the technology is outdated and imperfect and these errors are happening all the time. If this company is subcrontracted by the State, and have access to reporting to the DMV, and the DMV is willing to take action on their behalf, perhaps the agencies could get together for a system improvement plan. If the license plate read is XXXYYZ and the vehicle make to that license is a Mercedes, but the vehicle that passed through is a Yugo, why is there not some type of alarm that would sound in your internal system stating that the video and reader did not match vechicle types? This is erroneous billing by South Bay Expressway but if the State is involved in contract with them, then the State should also be taking accountability.
This is a huge problem not only for those of us who have never even been to San Diego in our adult lives, but also for those who live there locally and are being sent erroneous billing. How many people choose not to fight and just pay it in fear of the implications if not paid? There are likely thousands of people affected by this and thousands of dollars sent in on false billing annually. We will appeal, but are considering a class action law suit. Reach out if you are interested.(((REDACTED)))@yahoo.com
