- Report: #646728
Complaint Review: South Bay Expressway - San Diego California
Reported By:
galit -
sunnyvale, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
South Bay Expressway
1129 La Media Road San Diego, 92154 California, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
South Bay Expressway False Violation do no ever pay this comapny San Diego, California
OK I just receive a violation (c112047216) from this rip off company. They say I evaded a toll at this location 9013-EHS-SB-2 where the hell is that? They dont even tell you the location let alone a picture of you actually committing the violation.
They say I committed the violation on my birthday and as it was that day at 9:13pm, I know my car was parked in my drive way and so could not have been near any toll!
If you get a citation from the company DO NOT EVER PAY as they are corrupt and just sending random citations out. If this was not the case they would sent the citations registered mail, they would give the location of the citation (not a code) and they would send a photo as evidence. I have contacted the FBI and local police force who say they will look into this i.e short for tough luck mate we are just waiting for our 20yrs to be up so that we can retire on our huge benefits package provided by yours truly taxes.
They say I committed the violation on my birthday and as it was that day at 9:13pm, I know my car was parked in my drive way and so could not have been near any toll!
If you get a citation from the company DO NOT EVER PAY as they are corrupt and just sending random citations out. If this was not the case they would sent the citations registered mail, they would give the location of the citation (not a code) and they would send a photo as evidence. I have contacted the FBI and local police force who say they will look into this i.e short for tough luck mate we are just waiting for our 20yrs to be up so that we can retire on our huge benefits package provided by yours truly taxes.
2 Updates & Rebuttals
Jim
Millbrook,Alabama,
U.S.A.
Glad to correct the false toll?
#2Consumer Comment
Fri, October 22, 2010
You mean Now that you're caught, publicly proven to be thieves and embarrassed you'll post a smarmy cover-up to lessen the public awareness?
Right?
South Bay Expressway
San Diego,California,
USA
We're happy to correct errors...
#3UPDATE Employee
Fri, October 22, 2010
Hello Galit,
We're sorry to hear about your experience with South Bay Expressway. First, our business practices do not include accepting money for trips that were not taken on South Bay Expressway.
We looked your citation up and found that it has been closed. Unfortunately, technology isn't perfect and sometimes when a photo is taken of a license plate, the numbers or letters are read or entered incorrectly in our system. This can result in a violation notice being sent to the wrong person. If we were unable to clearly read a license plate, the system may mistake an E for an F, for instance. This type of error is straightforward and easily corrected - the toll violations team will go back and review the day/time of the infraction and look at the license plate in question to verify. We take extra efforts to make sure this doesnt happen, but if it does, we correct it and waive the toll and fine, as we did for you. There are folks who choose to evade tolls, which is why we have the video surveillance system in place.
Anyone who receives a Notice of Toll Evasion has the right to dispute it, by completing the information on the back and sending it back to us. In a case like this, a quick call to our Customer Service Center upon receipt of the citation will resolve the issue in a matter of minutes. We see that you did take the necessary steps to contest the citation and since this violation was dismissed, there should be no further action necessary.
We apologize for the inconvenience and are always happy to clear up any mistakes that happen. Should you need anything else, please dont hesitate to call us at 619-661-7070.
