- Report: #1437806
Complaint Review: Southland Log Homes - Fredericksburg VA
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Southland Log Homes
1465 Carl D Silver Parkway Fredericksburg, 22401 VA, United States
Phone:
540-548-3048
Web:
Southlandloghomes.com
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Southland Log Homes They lied to us regarding building costs Fredericksburg Virginia
Problem: The company told us that our home would cost approximately $262k including site work. They used an estimated multiplying factor of 2.6%. They told us not to contact builders on their recommendation list until we had plans in hand. Which required us to put $5k down. All the builders we contacted couldn’t even come close to their estimates. The cheapest we could find was $350k not including site work. The multiplier that they should have used was 3.5%. Which is a major difference and totally out of our budget! They lied and deceived us into giving them the deposit only to find out it was all untrue. They said the log home was cheaper and more efficient that standard homes, which is not true at all. The builders we contacted didn’t like dealing with them either. We sold our home, bought a piece of land and are now renting an apartment solely based on what they told us. We asked for our money back but they refused.
1 Updates & Rebuttals
Southland
Irmo,United States
Response from Southland Log Homes
#2UPDATE Employee
Tue, April 10, 2018
Over 40 years in business, Southland Log Homes has become America’s leading log home manufacturer, and has served literally tens of thousands of satisfied log home customers. Southland provides our customers with a customized log home design and a log home materials package that is consistent with that design.
Customers contract with an independent builder, of their choice, to construct their log home. The cost that a builder charges to construct a log home is very dependent upon several variables, including: the local demand for the builder’s services, specific design choices that a customer makes (fixtures, cabinetry, counter tops, mechanical systems, etc.), and site preparation costs, which can vary greatly, depending on the specific conditions at a customer’s site.
Southland provides customers with a very specific price for their design and materials package, and also general guidance for what an independent builder will charge to construct their log home, recognizing that Southland has no control of the factors listed above. If builder quotes come back in excess of customers’ budgets, Southland is happy to work with customers to re-work their design, at no additional cost, to arrive at a project that is within their budget.
We are sorry that this customer has decided not to proceed with their Southland log home project at this time. We have reviewed the status of their project and have determined that Southland Log Homes has fulfilled both its ethical and contractual obligations in our dealings with this customer. Southland is extremely clear that the deposit that a customer provides at contract signing is non-refundable, and helps to defray the cost of the time that log home consultants, cost estimators, designers, and project managers have committed to their project.
In any case, Southland has offered this customer a good will credit, equal to their original deposit, if they decide to proceed with a Southland log home project of similar scope within the next two years.
