- Report: #1321806
Complaint Review: Southwest Airlines - Nationwide
Reported By:
Mel in Colorado -
Brighton, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Southwest Airlines
Nationwide, USA
Phone:
1-855-234-4654 #5
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Southwest Airlines Morgan in Customer Relations Kurtis Howard in Customer Relations Jim Ripple VP Southwest Makes a lot of your money on flights you never take Nationwide
I purchased a ticket with Early Bird I was unable to complete. I was told by Southwest that my ticket could be reused until June 2016 so I rebooked travel for May 2016. I checked in online as I always do, printed my boarding pass at home as I always do and again, was not able to complete my travels due to TSA issues. Through no fault of my own, I was unable to get through security even though I was at the airport 3 hours early and missed the flilght. Southwest labled this a a "no show" and refused to refund any portion of the ticket including 2 Early Bird purchases. To date, Southwest has $325.96 of my money for flights I never took. Customer Relations is a joke. I was initially told by Morgan that $225.00 would be refunded and I could book travel. The next day Morgan called to tell me that her team lead, Curtis Howard had determined that I was entitled to nothing due to checking in on the internet. I was told that Mr. Howard and his boss, Jim Ripple have no direct contact with customers and that I was simply out of luck.
I would rather walk to any destination in the world that use Southwest Airlines.
