- Report: #1378736
Complaint Review: Spectrum - Winchester Kentucky
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Spectrum
Winchester, 40391 Kentucky, USA
Web:
www.spectrum.com
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Spectrum Crooks and liars Winchester Kentucky
Time Warner was my internet and phone provider for years. I had a bundled pack (just internet and home phone) that started out at $49.00 and then went up to about $60.00 (no long distance service for phone). Then Spectrum took over this spring. Now my bill is $98.00 and I am being charged twice for internet services. On the detailed bill it states "Bundled Services" (this would be internet and phone) - charges $62.00. Then on top of that there is another charge of $30.00 for internet only. I have talked to at least four customer service reps and each one gives me a different story about why I am being double charged for internet. One of them told the charges listed under "internet" was actually taxes. One rep told me I could cancel my existing service and then sign up again and get a package of internet and phone for $49.99 a month if I signed up for a 2 year contract. When I asked her what the final charge would be after taxes and fees she told $92.00. WTH? $42.00 for taxes and fees! I hope some brave soul sues this company and puts them out of business. They are nothing but thieves.
