- Report: #452072
Complaint Review: Spinnaker Resorts - Hilton Head Island South Carolina
-
Author Confirmed
Why?
Spinnaker Resorts
P O Box 6899, 45 Waterside Drive Hilton Head Island, 29938 South Carolina, U.S.A.
Phone:
843-785.8105
Web:
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Spinnaker Resorts By Waterside deceptive, fradulent timeshare marketing practices, lie, say one thing and write something else, cheat you out of what you have paid for Hilton Head Island South Carolina
This is a complaint against Spinnaker at Waterside in Hilton Head in order to help others know how deceptive they are in using fraudulent practices in making a sale.
They have cheated us out of using and ownership of a paid for timeshare ($8900) odd year that the maintenance fees have always been paid since purchasing it in 2001. Our salesperson was Clarke Tefft; but from reading other reports, apparently the salesman are trained in these unscrupulous practices.
Having to attend a meeting when we were staying on a special package deal, my husband and I told Clarke we were owners of a one-bedroom odd year unit and we were not interested in purchasing another unit. As we continued to talk, we said it would be nice to have a two-bedroom unit every other year instead of the one-bedroom unit, but we would never buy it upfront because we were knowledgeable enough to know that a resale unit could be bought much cheaper. We had previously sold a timeshare somewhere else, only getting about half of what we paid for it.
Clarke then told us he could get us a resale two-bedroom unit for $11,342 use every other year, about half the cost of buying it upfront from them (we learned later that this is a lie). He went on to promise us that the one-bedroom unit could be listed with Resort Brokerage and promised us it would sell within a couple months, thereby getting the money to pay off the two-bedroom unit. We were hesitate to do this, but since Clarke said he had attended Promise Keepers and what it meant to him, since he said again, "I promise you it will happen," we finally agreed and took him at his word.
Making 3 monthly payments and having heard nothing from anyone and not able to contact Clarke with the number he gave us, my husband and I decided we would not waste any more money by paying for something we did not want or be able to use every year and did not want over $1000 in maintenance fees on these two units, I wrote a letter to Spinnaker informing them that what we were promised was not happening and we were returning the payment book and would just have to suffer the consequences of trusting the salesman which turned out to be a bad decision. We have been receiving numerous calls from their collection agency.
In April 2009, we received a letter canceling our reservations we had for the one-bedroom unit that we owned. In communicating several times with reservations, Bill Young, and John W., the Director, this is when we learned how fraudulent and deceptive this salesman and the resort had really been.
We had not been given all the papers that they had when we were given the copy of the small-print contract when we made the deal. We were told that we had signed a Quit Release Deed signing over the one-bedroom unit to them as equity on this two-bedroom unit. The only reason we signed this deed is that we were told that since it was a fixed week, all the units were going to floating weeks, and we would have to sign to exchange the fixed week for the floating week. Another lie we were told. We did not have a copy of this deed. At first, Bill Young was unable to come up with the copy but later after I talked with the director, John Wojtulewiez, it was sent to us along with the Sales Proposal Sheet of which we had not been given a copy and which clearly showed that the one-bedroom unit was used for equity. Why were we not given a copy of these two important papers??
This two-bedroom unit every-other-year unit was written up as costing around $20,000 which I would have never paid or signed a contract if I knew that was what was written up. Why would we knowingly pay $20,000 for this upfront cost when we know we could buy a resale for no more than half of that?? We may be gullible, but we are not dumb. Now, people are giving timeshares away in order to get out from paying these esculating maintenance fees.
My husband and I have always paid for everything on time and usually pay cash for everything, having excellent credit rating, as well as being good for our word. We will not pay any more to a company that lies in order to make a buck. We have paid the maintenance fees for 5 years on this unit that we paid $8900 for, have paid the maintenance fees this year, but now denied usage and through their lies telling us that we had to change to a floating week, they now have the deed signed over to them.
Looking at the law definition of FRAUD, a material false statement made with an intent to deceive, a victim's reliance on the statement and damages, this transaction with Spinnaker constitutes fraud. It is material if prior knowledge would have changed the outcome of the decision. What we were told and promised by Clarke Tefft that represents Spinnaker was deceptive, false statements, and was not what was written in the contract.
1. Telling us that the unit was a resale and that we were getting it for about half the price, not writing it up this way and then putting our equity on it
2. Telling us that we had to trade in our fixed week on a floating week; thereby, getting us to sign the deed that did not state this but gave the unit back to them
3. Not giving us all the paperwork at the time we made the deal
4. Promising us a sale would occur on the paid unit that would then pay off this two-bedroom unit
5. Causing additional stress and damage by the calls from the collection agency, of being taken advantage of, causing our credit rating to be hurt, having to deal with this matter, causing huge financial loss
Because of these fraudulent conditions, the contract that we signed in September. 2007, needs to be deemed void and we return to our original ownership of the one-bedroom unit with necessary paperwork done. The report against our credit needs to be retracted.
This is what should be done if this resort is a reputable resort.
After much time has been spent researching, Spinnaker already has 19 Ripoff Reports written about the same practices with three of them directly against Spinnaker at Hilton Head stating that "everything they promise you in presentation is fraudulent." In addition, they have quite a number of complaints from the BBB and are rated unsatisfactory. There are other reports on other forums, also.
Don't believe what they tell you and don't buy from them. They will cheat you out of what you have paid for with your hard-earned money. They will get their reward eventually.
Helen f
SWANSEA, South Carolina
U.S.A.
They have cheated us out of using and ownership of a paid for timeshare ($8900) odd year that the maintenance fees have always been paid since purchasing it in 2001. Our salesperson was Clarke Tefft; but from reading other reports, apparently the salesman are trained in these unscrupulous practices.
Having to attend a meeting when we were staying on a special package deal, my husband and I told Clarke we were owners of a one-bedroom odd year unit and we were not interested in purchasing another unit. As we continued to talk, we said it would be nice to have a two-bedroom unit every other year instead of the one-bedroom unit, but we would never buy it upfront because we were knowledgeable enough to know that a resale unit could be bought much cheaper. We had previously sold a timeshare somewhere else, only getting about half of what we paid for it.
Clarke then told us he could get us a resale two-bedroom unit for $11,342 use every other year, about half the cost of buying it upfront from them (we learned later that this is a lie). He went on to promise us that the one-bedroom unit could be listed with Resort Brokerage and promised us it would sell within a couple months, thereby getting the money to pay off the two-bedroom unit. We were hesitate to do this, but since Clarke said he had attended Promise Keepers and what it meant to him, since he said again, "I promise you it will happen," we finally agreed and took him at his word.
Making 3 monthly payments and having heard nothing from anyone and not able to contact Clarke with the number he gave us, my husband and I decided we would not waste any more money by paying for something we did not want or be able to use every year and did not want over $1000 in maintenance fees on these two units, I wrote a letter to Spinnaker informing them that what we were promised was not happening and we were returning the payment book and would just have to suffer the consequences of trusting the salesman which turned out to be a bad decision. We have been receiving numerous calls from their collection agency.
In April 2009, we received a letter canceling our reservations we had for the one-bedroom unit that we owned. In communicating several times with reservations, Bill Young, and John W., the Director, this is when we learned how fraudulent and deceptive this salesman and the resort had really been.
We had not been given all the papers that they had when we were given the copy of the small-print contract when we made the deal. We were told that we had signed a Quit Release Deed signing over the one-bedroom unit to them as equity on this two-bedroom unit. The only reason we signed this deed is that we were told that since it was a fixed week, all the units were going to floating weeks, and we would have to sign to exchange the fixed week for the floating week. Another lie we were told. We did not have a copy of this deed. At first, Bill Young was unable to come up with the copy but later after I talked with the director, John Wojtulewiez, it was sent to us along with the Sales Proposal Sheet of which we had not been given a copy and which clearly showed that the one-bedroom unit was used for equity. Why were we not given a copy of these two important papers??
This two-bedroom unit every-other-year unit was written up as costing around $20,000 which I would have never paid or signed a contract if I knew that was what was written up. Why would we knowingly pay $20,000 for this upfront cost when we know we could buy a resale for no more than half of that?? We may be gullible, but we are not dumb. Now, people are giving timeshares away in order to get out from paying these esculating maintenance fees.
My husband and I have always paid for everything on time and usually pay cash for everything, having excellent credit rating, as well as being good for our word. We will not pay any more to a company that lies in order to make a buck. We have paid the maintenance fees for 5 years on this unit that we paid $8900 for, have paid the maintenance fees this year, but now denied usage and through their lies telling us that we had to change to a floating week, they now have the deed signed over to them.
Looking at the law definition of FRAUD, a material false statement made with an intent to deceive, a victim's reliance on the statement and damages, this transaction with Spinnaker constitutes fraud. It is material if prior knowledge would have changed the outcome of the decision. What we were told and promised by Clarke Tefft that represents Spinnaker was deceptive, false statements, and was not what was written in the contract.
1. Telling us that the unit was a resale and that we were getting it for about half the price, not writing it up this way and then putting our equity on it
2. Telling us that we had to trade in our fixed week on a floating week; thereby, getting us to sign the deed that did not state this but gave the unit back to them
3. Not giving us all the paperwork at the time we made the deal
4. Promising us a sale would occur on the paid unit that would then pay off this two-bedroom unit
5. Causing additional stress and damage by the calls from the collection agency, of being taken advantage of, causing our credit rating to be hurt, having to deal with this matter, causing huge financial loss
Because of these fraudulent conditions, the contract that we signed in September. 2007, needs to be deemed void and we return to our original ownership of the one-bedroom unit with necessary paperwork done. The report against our credit needs to be retracted.
This is what should be done if this resort is a reputable resort.
After much time has been spent researching, Spinnaker already has 19 Ripoff Reports written about the same practices with three of them directly against Spinnaker at Hilton Head stating that "everything they promise you in presentation is fraudulent." In addition, they have quite a number of complaints from the BBB and are rated unsatisfactory. There are other reports on other forums, also.
Don't believe what they tell you and don't buy from them. They will cheat you out of what you have paid for with your hard-earned money. They will get their reward eventually.
Helen f
SWANSEA, South Carolina
U.S.A.
5 Updates & Rebuttals
Bill33
United States of AmericaNice
#2UPDATE EX-employee responds
Sun, January 15, 2012
Another thing, the person that recommended Clarke above, 'Babs', is actually his sister! Ha!
For people that are thinking about buying from Spinnaker, Coral, Etc., please save yourselves some heartache. Stay away from these people. Nothing good can come from getting involved in something like this.
If you really want a timeshare, go on Ebay or Craigslist.
Consumer awareness
Lincoln,Nebraska,
United States of America
Truth about "Bill33"
#3Consumer Comment
Sun, October 31, 2010
Amazingly after doing some homework on "Bill33" I have come to the
conclusion that this disgruntled sales executive was actually let go
from Coral Resorts for POOR SALES PERFORMANCE and for also LYING and
DECEITFUL PRACTICE towards clients/owners of Coral Resorts!
I found this out because I was a client of "Bill33" and as I tried to
contact him multiple times with no reply, I decided to contact Coral
Resorts and that is when they told me that he was let go for the reasons
mentioned above!
As for Clarke Tefft, I have never met the man while I was there but I am
sure that he is a pretty clever sales executive like all of them are
but we need to realize as consumers that it is our responsibility to
step up to the plate and do our own homework!
If there is anyone one to be angry at, it should be at ourselves and not
the sales executives! If anyone has the right to be upset, it would be
me for the deceitfulness that "Bill33" displayed, but instead, I will
just mark it up as a lesson learned...
And trust me, these companies WILL NOT REFUND YOUR MONEY and nor should
they have too... Yet just ANOTHER lie told by my "trusty sales
executive, Bill33"
I also can speak on have personal transactions with Resort Solutions as well and although they were not able to get as much money for me as I was told, they did in fact sell my weeks for me!
So that led me to do a little more homework on my sales executive "Bill33" and I was told by two separate sales people that work for Resort Solutions that this executive was receiving kick backs from them for each client that they referred to them!
Man oh man, it seems to me like a disgruntled sales executive in the timeshare industry is more dangerous then a sales executive that is still employed by their company....
Hey "Bill33", are you sure that you should be casting so many stones? If so, then first pay me back for all the money you stole from me out of your own pocket!
Good luck and have fun shopping!!
Consumer awareness
Lincoln,Nebraska,
United States of America
Ohhh boy ohhhh boy ohhhh boy!
#4Consumer Comment
Sun, October 31, 2010
Amazingly after doing some homework on "Bill33" I have come to the
conclusion that this disgruntled sales executive was actually let go
from Coral Resorts for POOR SALES PERFORMANCE and for also LYING and
DECEITFUL PRACTICE towards clients/owners of Coral Resorts!
I found this out because I was a client of "Bill33" and as I tried to
contact him multiple times with no reply, I decided to contact Coral
Resorts and that is when they told me that he was let go for the reasons
mentioned above!
As for Clarke Tefft, I have never met this sales exectuive while I was there but I am
sure that he is a pretty clever sales executive like all of them are
but we need to realize as consumers that it is our responsibility to
step up to the plate and do our own homework!
If there is anyone one to be angry at, it should be at ourselves and not
the sales executives! If anyone has the right to be upset, it would be
me for the deceitfulness that "Bill33" displayed, but instead, I will
just mark it up as a lesson learned...
And trust me, these companies WILL NOT REFUND YOUR MONEY and nor should
they have too... Yet just ANOTHER lie told by my "trusty sales
executive, Bill33"
Also, as an owner, I can in fact touch on Resort Solutions as well.... The company is real and I have had personal transactions with them! Although they told me that I could get more for my resale then what I actually received, they DID IN FACT GET IT SOLD FOR ME!
So that actually encouraged me to do more research on my sales executive "Bill33" and come to find out, I was told by 2 different sales people for Resort Solutions (Ed and Tim) that my sales executive "Bill33" was in fact receiving a kick back from every client that he sent to Resort Solutions!! Once they cut him off from receiving these kick backs, he had nothing else encouraging to say about this company!
Wow, it appears to me that disgruntled sales executives are much worse to deal with then those that are in good standing with their companies!
Good luck and have fun shopping!!
Bill33
United States of AmericaStay Away!
#5UPDATE EX-employee responds
Mon, June 21, 2010
I worked with Clarke at Coral Resorts before he left to go to Spinnaker. All of these guys bounce back and forth between Coral and Spinnaker.
The other player in town, Marriott, won't have any of them because they are all crooks.
I worked for Clarke for about a year. He is one of the most dishonest people I have ever met. He will talk about his faith, his dad being a senator, him being a bodybuilder. But what he won't tell you is that his blank stares at you and slow speech pattern are just a cover as completely wrecks the financial future of the family he is sitting across from.
His resale pitch is legendary. He will tell you that he can get crazy inflated numbers for your old timeshare week. He will then hand you his cell phone to call the 'resale' guy. This used to be a company called Resort Solutions. What he is not telling you, is that the guy you are talking to is typically just another Coral or Spinnaker manager in another part of the building.
Or, he will tell you that he will buy your old week from you on the spot. So suddenly, that 24,000 week is now only 11,900. Well guess what, it was always just 11,900.
But, the rep made it look so great because it's Hilton Head and trading power. Bologna!
Stay far away from these people. A movie should be written about what life is like behind the scenes in a timeshare office. Some of the things these people did to vulnerable and unsuspecting people is downright cruel.
If you have already been taken by these people, I am so sorry. If you got here by googleing Clarke or Spinnaker after purchasing, cancel via certified mail ASAP!
Babs
Hilton Head Island,South Carolina,
U.S.A.
Unfounded
#6Consumer Comment
Tue, June 02, 2009
I have had nothing but positive interactions with Clarke Tefft and Spinnaker Resorts. I am happy with their product and love my time on Hilton Head Island. Anytime you buy anything and sign your name on paperwork you should read every word on the documents and even have an attorney read them and answer any questions you may have. This story sounds more like you trying to get out of your contract than any wrong doing by Spinnaker Resorts or their sales person. I would recommend Spinnaker Resorts to anyone who can afford and is interested in timeshares on Hilton Head Island. And ask for Clarke Tefft; he's very knowledgeable of their products and a good guy to get to know.
