2 Updates & Rebuttals Read More About : SplashPadsUSA Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SplashpadsUSA is committed to designing the finest quality interactive splash pad water play projects at affordable prices. SplashPadsUSA uses state of the art advancements in water play features the most durable and sturdy quality. SplashPadsUSA over 40 years’ experience in general contracting and landscaping creative design industry the best choice to help create your very own interactive splash pad
REVIEW UPDATE: June 6, 2018: SplashPadsUSA remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. SplashPadsUSA is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, SplashPadsUSA has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, SplashPadsUSA has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever SplashPadsUSA remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to SplashPadsUSA for its full commitment to quality customer service.
Ripoff Report's discussions with SplashpadsUSA have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SplashpadsUSA listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
SplashpadsUSA cares about its relationship with its customers and the community. They realize that without this relationship, no business will thrive. The fact that SplashpadsUSA has a thriving business with numerous very positive testimonials ranging from small residential to large city projects shows that they have a good track record with their customers.
SplashpadsUSA intends to continue building upon their reputation as a great company with whom to work and do business.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Don Edwards during an onsite inspection held by a third party verification company with no biases towards SplashPadsUSA.
Splash Pads USA builds splash pads nationwide for both residential and commercial properties. A splash pad is an interactive surfaces that propels water. Don Edwards stated the following about his company, "we are a turnkey service with people that have a HOAs, apartment complexes, RV parks, day cares, etc. We install and manufacture all of our own products. We service all throughout the United States of America."
Leads for Splash Pads USA are primarily obtain through referrals from satisfied customers, as well as their high SEO ranking. Once a potential customer has expressed interest in Splash Pads USA, "we provide them with a rendering service. We then give them a price on the product and if they agree with the price we go from there."
CUSTOMER CARE & COMPLAINT RESOLUTION – SPLASHPADSUSA
During the onsite interview Mr. Edwards was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that his company rarely experiences complaints due to their high level of customer service and product quality, "it is very uncommon to get any complaints on faulty workmanship because our products are wonderful." However he did express that occasionally clients will call because the product installment is late. When an issue like this arises, "we will give them money off or give them something for free. Give them extra coatings on the splash pad. Something within reason so people are satisfied."
When asked to comment on complaints posted on Ripoff Report's website Mr. Edwards expressed that one of the comments claims that Splash Pads USA black mails, steals, commits fraud, and does not pay employees, "we have never had any complaints nor have we committed extortion or blackmail. It does not make any sense on how this can happen in the company business of selling splash pads." Mr. Edwards stated the following about the additional complaints, "the second complaint is a true complaint from somebody that we borrowed a piece of equipment from, a competitor, to try to better the materials. The contact stated that we were a week late and spoke to the competitor, who bad raps us all the time anyway, we believe that the competitor is the one who filed one of these complaints because we do not know who they are. The third complaint this a name that we have never heard of and we have never done a job in South Jordan, Utah. We don't know who that is what we would consider that a plant also." To further assure future and current clients Splash Pads USA is accredited and has an A rating with the Better Business Bureau. Additionally they, "have several five-star reviews on this site. We have a factory and location that can be visited at any time. We have many reviews from past customers."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Edwards stated, "we've become a member of your consumer advocacy program. We would now be able to address any problems quickly. We have not received any emails or telephone calls about any problems on our end."
Splash Pads USA is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "this is another accreditation of who we are, and we are a true company and we are here to stay."
SplashPadsUSA 2016 Showcase from SplashPads USA on Vimeo.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM SPLASHPADSUSA:
We did a job for this customer and he was always very pleased with our work. In fact, we did two splash pads for this customer! We also did a water feature for this customer and he actually still owes us on this particular project. As for the above ground feature referenced, we did remove the bucket feature and take it to our shop to see if we could improve on the design. We actually brought the product back to this customer's splash pad the VERY day that this was posted and the customer said (with witnesses) that he was absolutely pleased! This customer references Rain Deck, our competitor, in this post and states that we owed them money which is patently FALSE. We stopped using Rain Deck as a vendor due to the poor turnaround time and poor quality.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Don Edwards and Splash Pads USA are without a doubt among the most unethical and dishonest people you will ever come across. not only will they promise the world and deliver heaping pile of gabage about 6 months later, but they will flat out steal from you. After contracting a residential splash pad with Don and USA Splash Pads we began to see the shotty work, unprofessional conduct and disregard for keeping a schedule. They will begin the work and tear up the property in order to lock you in and then take weeks at a time off.
In additoin, Splash Pads USA appears to be leaving such a trail of bodies in thier wake that no suppliers will do business with them. The crowning achivement of Mr. Edwards and Splash Pads USA came a few months after the project ended. Mr. edwards came back to our property and asked someone staying there if he could borrow some of the water feature attachments in order to show them off to another client. That person reluctantly agreed with the promise that the part would be rerurned the next day. 3 months later the parts are gone, the splash pad has been rendured inopperable and no one will return our calls. Eventually we even started going by thier office to confront them and get the parts returned. No luck, they have the doors locked at all times with a sign that says by appointment only.
Our final course of action will be criminal theft charges and a conversion of property action in the civil court system.
After doing a little research of our own we have discovered that thier main supplier of parts, Rain deck, has stopped doing business with the company because they refuse to pay thier bills. Feel free to call them and confirm at 888-445-rain. We are also aware of at least one other office building that they rented that has evicted them for non-payment. There is actually much more to this horror show and I would be happy to share. I can be reached at my office at 435-637-9300. Ask for Jerry
Do not use this company. They will take your money, time and sanity.
Corry
Provo,#2Consumer Comment
Wed, July 29, 2015
My company, Cloward H2O, has done design work for Splashpads USA. While they paid their bills early on, they stopped paying last summer. Calls and e-mails get ignored. When I call from an unknown number, Don answers the phone, promises he'll be right down in a few days with a check, and then never shows up. This has happened 3 times. He owes my company $10,115.16. He also needs to return the custom nozzle I allowed him to borrow and copy the design from. Don, it's well past time to pay your bills. Come see me with a cashier's check in hand.
Earl
Centerville,#3General Comment
Fri, June 12, 2015
my name is Earl and I have been doing business with Don Edmunds and Splash Pads USA, they have paid their bills and they have pushed very hard to deliver their products, I know because I have been on the recieving end of Dons enthusiasm to perform for his customers. Don has been very concerned about quality and is concientious about making sure that the job is done right when he picks up his parts for delivery. As for his employees, I have not seen any unhappy employees and I work with them on a regular basis as we deliver our products we provide for Splash Pads. I dont know anything about the complaints filed in the other report, but I have had a positive experience working with Don Edmunds and his crew. Thank you Don for all you do for us.