shady44
Huntington Beach,#2Consumer Comment
Tue, August 06, 2013
I have been a customer of Sportsmans Steel Safes for many years. I bought my first safe from them over 25 years ago and it still works as good today as it did then. Of course the new ones look better and have newer upgrades but the build quality seems up to the mark. I have referred many of my friends to buy safes from Sportsmans also and they too have had good luck. Sure a problem may pop up with someone once in awhile, but that is Murph'ys law kicking in. Good ole Murphy. As long as the company tries to resolve the problem, good for them. Although there are a select few out there that no matter what you try to do, they are never happy. So no sense going into that.
Well to get back to the main subject, I bought another safe from them today and dealt directly with Kevin Hand and was treated promptly and with great respect. I ordered a 60x40x28 safe and one was almost completed on the floor and he made sure it would be done on time to be shipped out on the date I specified. Also with all the features I wanted. Well after I made the purchase, a couple of hours later, I decided I wanted to upgrade to a 72x46x28 model as I figured I would need it down the road. I called them back and spoke to Kevin again and told him about my change of mind and he was very coutreous and changed my order promptly, although I will now have to wait about eight weeks for my new safe to be constructed but that is fine with me as I will get it exactly as I want. I do not even have to pay the several hundred bucks difference unti the safe is complete to my liking.
So now the ball is in their court and we will see how it plays out. If it goes as it has in the past, I should be very pleased. If things happen like some of the negative stories I have heard, then I will report that too and will no longer recommend them either. At this point, I must confess that I have had very good experiences with Sportsmans Safe thus far. So as of this moment, I expect I will still be happy after this transaction is complete. Time will tell the tale.
More to come later.
Solace7a
Jacksonville,#3Consumer Comment
Sat, July 27, 2013
I wanted to comment regarding the first report. I have been looking to purchase a safe for several months now and have talked to just about every manufacturer in the US. I had ran across a company called Patriot Safes this am and tried to call their so called 24/7 "We like to talk" number.
Brenda who FINALLY answered was rude and hung up on me. Said she had to many other calls to answer and didn't have time to answer my questions, CLICK.
It was just by chance I came across Sportsman Steel Safes. I read up on how they build there safes and watched the COO/CFO explain in detail the how & why of what they do. And being extremely educated with all of the research i have done I completely got what he was saying and knew I had found the safe company I wanted to do business with.
I called them and spoke with Ernie for over an hour regarding their product and what all goes into it etc. I decided to go ahead and pull the trigger so to speak and buy one of there safes. I spent more than I wanted but what the hey. It is a lifetime investment and the quality will remain long after the price is forgotten. THAT is my motto!
The staff at Sportsman Safe where extremely accomodating and friendly. Unlike Patriot safe. Which by the way I still haven't heard back from them OR received an email respose to my umpteen phone calls and emails. Oh wait, I forgot, they had called, let it ring once and HUNG UP. ahahahahahaha That's the beauty of having a smart phone.
My advice is buy the best buy a Sportsman Steel Safe. They have a jig saw door system like bank vaults(stepped door system) AND they have an excellent fire rating etc etc etc. Hey if ATF, FBI, Secret Service, Homeland Security, Marines, Air Force etc etc uses them and don't have issue or problems then they are more than good enough for me.
Thanks again guys! Looking forward to my new safe and many years of pleasure with it. Excellent product, excellent company. And thank you Patriot Safes for being rude and hanging up on me and not answering your phone when I called back several times throughout the day or returning any of my umpteen phone calls and emails etc. I own my own Corporation and IF any of my employees ever acted in such a manner to any of my customers. Either it be new or existing, I would fire them on the spot.
Sincerely, Ed Almond
rocketman
United States of America#4Consumer Comment
Thu, January 10, 2013
Larry - Just wanted to let you know you saved me from what would have been a huge mistake. I was planning on visiting the Houston showroom tomorrow with intent to buy. Your detailed notes came across as highly credible, while Kevin's flippant response paints him as a pompous a*s.
Your review led me to search further, with similar results. What Mr. Hand does not seem to grasp is the pervasiveness and persistence of complaints posted online, and would have done well to have someone more tactful and social-media-savvy perform public relations damage control for his company rather than show his own true colors in permament records on the Internet. I am sure many more will find this report, and the other complaints, and be similary disappointed by Mr. Hand's lack of social graces.
They obviously don't get it - nor me, as a new customer. At least this made my selection easier, I was down to the last two company options.
Agbtg7
Albany,#5Consumer Comment
Thu, October 04, 2007
My experience with Sportman Steel Safe Company has been long and very different from what this poor gentlemen went through. I cannot imagine that anybody there would treat anybody this way because that is not the way they treated me. First, my experience with them began many months ago when I first discovered that I was going to get a settlement and wanted to purchase a safe with some of the proceeds. Even though I had not comitted even a dime to them or made an order, everyone there was very nice to me, and have continued to be to this day. When I finally got to the place of receiving my settlement and ordered my safe they were able to process my order even faster than they had estimated. They had told me originally it would take a month or so, but it only took them less than half that time because they were able to find another safe that they could use for me. While my safe was only a small 529 pound Safe that cost me just over $1,300.00 I must say that I only received the best from everyone there including Mr. Hand. Once I received the Safe and had difficulty opening the safe due to not being used to opening this type of quality safe they were willing to talk me through the process and said they would do so as often as necessary. The only problem I had with them was that they charged me for a Humidifier that I did not order, but they did rectify that the same day I made them aware of it! I am very sorry for the experiences of this man in Texas, but I must say that after dealing with cheap quality safes that I paid anywhere from $200-$300 for it was nice to finally purchase a fine quality safe that I could count on. Thank you very much, Michael G. Murphy
Carolyn
Paramount,#6REBUTTAL Owner of company
Fri, August 10, 2007
Sportsman Steel Safe Company 6309 Paramount Blvd. Long Beach, CA 90805 Phone (562) 984-5445 Fax (562) 984-8277 August 3, 2007 Dear Sirs, We are writing in response to Larry who wrote a Rip off Letter about our company; Sportsman Steel Safes and posted it on the internet. Larry from Montegomery bought a safe from our company and he was unhappy. Unhappy because his safe was damaged in transit. However, Larry was convinced that the safe was damaged in our factory. (If true replacing that safe would have cost us at least $2,000.00.) He reported to us that the locksmith we sent to his address told him that the lock was bad and that the safe was not damaged in transit. Further, he said we at Sportsman Safe also failed to pay the locksmith bill of approximately $250.00. Wrong on both counts. The locksmith reported that we had paid their bill and their inspections showed that the lock was broken when the safe fell down inside the truck. The trucking company paid the bill and Larry wrote the Rip off Letter full of lies! What was Larry's motive? We really don't know. My employees tell me he was just that kind of guy. Well, all is well that ends well. Maybe Larry can hang his complaints on someone who deserves them! Sincerely Yours, Frederick Hand, CEO Sportsman Steel Safe, Inc.