• Report:  #1012

Complaint Review: Sprint PCS cellular service - westwood Kansas

Reported By:

Sprint PCS cellular service
2330 shawnee mission pkwy westwood, 66205 Kansas, U.S.A.
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I purchased a nokia sprint phone in October 1999 and called for phone service. I gave the representative my information and address and this information was supposely keyed in. I had requested service for $100 a month, road side service, and insurance that would cover if my phone was lost,stolen,etc.

In mid November I inquired about changing my service. The representative assured me that it would be changed that day to

delete road side service and service would now be free and clear with 500 minutes, my monthly bill would be $70.

In December I called and inquired about my statement, and was told that I the statement was returned. I confirmed by address and was told my street address had avenue instead of drive. Since they would have to send me a duplicate statement they would have to charge me. I complained that wasn't my mistake but theirs.

Today December 17th, while on the road trying to use my phone I found out it was turned off. I got to work and called the toll free number and was told that I was pass my current limit of $200. In order to have my phone turned back on I need to pay the current bill of $171.88. The total bill was now $290.00.

I was also told that my service was never changed and that they had deleted the insurance instead of the roadside service.

They couldn't do anything now until I paid the current charges.

I gave my bank card # with the visa logo, but was told that since the card have another address on it (previous address), they can't use it. Even though I told them the bank card goes to my PO address. They refuse to take it.

I asked to speak with a supervisor about my account and was told that I needed to speak with collections. The representative put me on hold for about 10 minutes, then came back and said that he would need to receive my payment first, or he could give me collections number. After me complaining he finally transfered me to collections. The representative there asked e a series of questions then said that I couldn't speak with a supervisor I would need to call back to the service department.

He stated the supervisor would not speak with me. I left with no phone. I asked for their corporate telephone number and was told he just can't give that information to anyone. I've never had such poor service where I'm being charged for their mistakes.

I'm asking for your help, seems no one won't listen. I don't have an address, because they never sent me a statment.

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