• Report:  #1483

Complaint Review: Sprint PCS - City of Industry California

Reported By:
- Scottsdale, AZ,

Sprint PCS
P.O. Box 79125 City of Industry, 91716-9125 California, U.S.A.
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Cancelled service with Sprint PCS due to constant billing errors. For several months I called to advise that I purchased my cell phone in Arizona, had an Arizona phone number, bus was being taxed for a Houston, Texas service. Even on the last bill, the same error, in spite of several calls on this.

Every month had billing problems. Every month I checked to verify my plan. Every month I was told Ihad 1000 off peak minutes and adjustments were made. Then, on my January bill (billing period ending January 10th), I was charged for every single minute after l120 minutes, in spite of my 1000 evening weekend (off-peak) minutes. When I initially checked to verify my rate plan, as I always did, I was told I had 1000 off peak minutes. However, due to the numerous calls and the credit involved this time, I was given a supervisor who informed me I was no longer on that plan. No one could tell me what plan I was on, only that I had been on a temporary promotional plan from Circuit City.,

I did not buy my phone or my plan from Circuit City. I bought it from the Sprint sotre. I was not told about any promotion. I was not given any paperwork to indicate any temporary rate plan. In fact, I was not given any paperwork, which I did ask for. I was told that my bills would be my receipts.

I argued this with the supervisor and was told not to pay my phone bill until I got the final bill. I was under the impression that my off peak minutes would be adjusted -- removed actually. However, my final bill has no adjustments for any off peak minutes.

I attempted to call their Corporate Headquarters, but could not get through to a representative at that number. I was put in a loop that kept telling me to hit my party's extention, then said I was being transferred to an attendant, then went throught the loop again and again and again!

I mailed Sprint a check for $20.45, which I thought represented the final days of service, but I'm not even sure about that. I have asked them to make an adjustment to the January bill.

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