Leslie
Hannibal,#2Consumer Comment
Tue, January 10, 2006
First off some one getting a phone on the 23rd and don't open it till the 26th and then finding out that it has already been activated tells me that the phone was activated when it was sent. To my understanding that if there is a $150.00 Dollar Deactivation Fee for a phone that has been activated, and it was activated before it was sent, this sounds like entrapment to me. So when these people said dishonest, and Fraud that sounds right to me. Did the package say (Don't Open Unless You Intend To Keep It?) probably not, did the package say (This Phone already Activated) evidently not. In all reality this could very well be a serious matter that should be looked into, (Wouldn't You Think)? What if it had happened to You?
Steve
Bradenton,#3Consumer Suggestion
Mon, January 09, 2006
Ellen, WHY does a 10 year old have unsupervised access to a computer on the internet????? Do you know how dangerous this is? As far as the order goes, all you had to do was dispute the order in writing to Sprint, and the unoped package should have been IMMEDIATELY returned with signature confirmation requested. This is all very basic and very easy. Ask them to send you a copy of the contract you signed or a recorded call log of the order. The burden of proof is on Sprint to PROVE that you made the order, it is not on you to prove that you did not. And, your 10 year old would have had to have quite a bit of your personal information to actually complete that order. No Sprint cell phone order can be activated without a SS# and a credit check. NONE. I feel there is much more to the story here.
Trish
Dunrea,#4UPDATE Employee
Mon, January 09, 2006
I would strongly recommend that you have a talk with your 10 yr old. As a sprint employee, we get more calls than not of customer's underage children making changes to their parent's account online, ordering equipment online, or using phones registered to their parent's name to download or use the internet and then to have the parent call and complain to us! Like it's our fault that your child has done this. We cannot control what your child does, that is your responsibility.
Trish
Dunrea,#5UPDATE Employee
Mon, January 09, 2006
I would strongly recommend that you have a talk with your 10 yr old. As a sprint employee, we get more calls than not of customer's underage children making changes to their parent's account online, ordering equipment online, or using phones registered to their parent's name to download or use the internet and then to have the parent call and complain to us! Like it's our fault that your child has done this. We cannot control what your child does, that is your responsibility.
Trish
Dunrea,#6UPDATE Employee
Mon, January 09, 2006
I would strongly recommend that you have a talk with your 10 yr old. As a sprint employee, we get more calls than not of customer's underage children making changes to their parent's account online, ordering equipment online, or using phones registered to their parent's name to download or use the internet and then to have the parent call and complain to us! Like it's our fault that your child has done this. We cannot control what your child does, that is your responsibility.
Trish
Dunrea,#7UPDATE Employee
Mon, January 09, 2006
I would strongly recommend that you have a talk with your 10 yr old. As a sprint employee, we get more calls than not of customer's underage children making changes to their parent's account online, ordering equipment online, or using phones registered to their parent's name to download or use the internet and then to have the parent call and complain to us! Like it's our fault that your child has done this. We cannot control what your child does, that is your responsibility.