• Report:  #1530

Complaint Review: Sprint PCS - Nationwide

Reported By:
- East Ridge, TN,

Sprint PCS
Nationwide, U.S.A.
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On 2-9-99, I purchased the Sprint PCS package from a local Radio Shack in my area. I was required to pay $250.00 deposit before service would be activated. I paid the deposit and purchased the necessary phone to coincide with the program. The purchase price of the phone alone was another $150.00. During the next several months, the service was a nightmare. Payments were held for 5 to 7 weeks before being posted, resulting in deisconnection. Then they would request I pay a re-connect fee. I refused and service restored. Atfer several months (from April 1999 to November 1999, of a pure HELL with SprintPCS, I requested my service be terminated and the account balance be taken from the $250.00 deposit and the remainder be returned to me. After receiving numerous noticed for payment, I contacted Sprint Customer Service to find that my account was in arrears and I was threatened with legal action. Sprint advised there was no record of the $250.00 deposit. We argued for several weeks. I returned to the Radio Shack and the manager kindly accessed the necessary info to clarify the matter. I faxed this information to Sprint 4 times....still no refund. I was told a "template" was being made of my account and the matter would be settled within a few days....this was in January 2000. This afternoon, I spoke with still another rep, Stacy, and she informed me that nothing was being done about my account. She stated they needed a "PIN" number...I don't have a PIN number but I do have the receipt where I paid all the necessary charges up front. I WANT MY MONEY AND I WANT IT NOW. I feel like Sprint not only owes me the deposit, but the return of all monies due to the personal aggrivation and torment I have suffered. At present, I am unable to obtain cell phone service due to Sprint reporting a delinquent balance. HELP!!!!

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