• Report:  #1302

Complaint Review: Sprint - Irving Texas

Reported By:

PO Box 152046 Irving, 75015-2046 Texas, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Sprint Log Distance Service representative called me and offered me 10,000 AmerciaWest Frequent Flyer miles if I switched to Sprint. I told him no, then he offered me 15,000 miles - I asked him when they would be awarded, He told me after I made paid my first month service fee.

When I received my first months bill, it showed that I would receive 1,250 miles a month for twelve months, not the 15,000 that the telephone sales person stated. I called the Sprint customer service department and talked to several representatives, ending with Carolyn Bell Manger of customer service in Dallas, Texas. She informed me that it was against AmericaWest policy to pay the milage all at once. I suggested that she listen to the sales person's recording of our conversation, but she refused. She basically told me to take a hike. I stopped my long distance service with Sprint.

Is Sprint that desperate for business that they too use the bait and switch??

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