- Report: #386857
Complaint Review: Sprint - Los Angeles California
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Author Confirmed
Why?
Sprint
Billing P.O. Box 54977 Los Angeles, 90054-0977 California, U.S.A.
Phone:
800-639-6111
Web:
N/A
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Sprint Constant Rip-Off Charges and Billings and Plan Changes and Contract Extensions Los Angeles California
I have been with Sprint, for many years, how many, well it was called Gencom Corp. then and they did not even have cell phone.
I started in California and then in Washington State and then back to California from from 1984--2008
When I stared with them they were very good at there billing and taking care of their customers with the pager system that they had and then into the mobile phone buisness and then into the cell phone buiness in both California and in Washington State, BUT WHEN I RETURNED TO CA. now the story begin's.
The first plan that I had was the best plan anyone could want, it had everthing and the price was right and then in 2003 things started to go wrong, I started to look more closley at the billing and found charges for additional air time, games, e-mailing and all sorts of thing that I had not used or ordered, most of the time I got them to remove the charges, but sometimes they would not.
Now in the last two years there have been changes to my plan that were not asked for, plan extensions that were not asked for or ok'ed by me and at one point my 14 year old son was able to access my account and add minutes to his phone and change part of my plan.. HOW YOU MIGHT ASK...
When he called the *2 and requested these changes, he was asked his name his name is the same as mine except I am the III and he is the IV and when he was asked the access code he gave them (FOUR) different codes, Non of them were the right ones so the person on the other end prompted him with information that gave him the code (not the smartness of my son but the Stupidiy of the Sprint person.
Now the only way that I can get bad charges off my billing is to tell them that I am going to another cell phone company NEVER GO TO VERIZON, but if you want good service and fair billing and get what you pay for go to ATT
Why do I keep Sprint? to many people have my phone number and it would take me a year or so to notify them all and that is the only reason
Tell me your STORY I would like to know
Herbert
Wildomar, California
U.S.A.
I started in California and then in Washington State and then back to California from from 1984--2008
When I stared with them they were very good at there billing and taking care of their customers with the pager system that they had and then into the mobile phone buisness and then into the cell phone buiness in both California and in Washington State, BUT WHEN I RETURNED TO CA. now the story begin's.
The first plan that I had was the best plan anyone could want, it had everthing and the price was right and then in 2003 things started to go wrong, I started to look more closley at the billing and found charges for additional air time, games, e-mailing and all sorts of thing that I had not used or ordered, most of the time I got them to remove the charges, but sometimes they would not.
Now in the last two years there have been changes to my plan that were not asked for, plan extensions that were not asked for or ok'ed by me and at one point my 14 year old son was able to access my account and add minutes to his phone and change part of my plan.. HOW YOU MIGHT ASK...
When he called the *2 and requested these changes, he was asked his name his name is the same as mine except I am the III and he is the IV and when he was asked the access code he gave them (FOUR) different codes, Non of them were the right ones so the person on the other end prompted him with information that gave him the code (not the smartness of my son but the Stupidiy of the Sprint person.
Now the only way that I can get bad charges off my billing is to tell them that I am going to another cell phone company NEVER GO TO VERIZON, but if you want good service and fair billing and get what you pay for go to ATT
Why do I keep Sprint? to many people have my phone number and it would take me a year or so to notify them all and that is the only reason
Tell me your STORY I would like to know
Herbert
Wildomar, California
U.S.A.
1 Updates & Rebuttals
Rachel308
PUNTA GORDA,Florida,
U.S.A.
Number Porting
#2Consumer Comment
Thu, November 27, 2008
I want to say to start off with that I also have had Sprint for years (though not as many as you). I have had lots of billing problems over the years but i always wrote it off as they were just stupid, not deceptive. After reading into them on this website, I'm starting to change my perception a little. I stayed with them as long as I did because I had Nextel and no one's walkie talkie service compared, and when I called they fixed my bills. I recently went to a Blackberry on their Sprint network (not Nextel) and probably will go with a different carrier when my contract ends since I don't need the walkie talkie anymore. I know you've been with them for so long, but if you're sure the only reason you don't leave them is your phone number, that's not an issue anymore. They have this thing called "number porting" now. You can take your phone number with you to another carrier. I can take up to 2 weeks sometimes to transfer over, but myself and 2 family members have done it, and it took under a day for it to take effect. I would call up the new carrier and explain you want to port your number from Sprint, then call and cancel Sprint, explaining to THEM also you are porting your number. It alot better than staying with a carrier because so many people have your number. By the way, I am in FL, but it was a federal law that was passed allowing number porting, so it has to be available in CA too.
