- Report: #1353856
Complaint Review: Sprint - Overland Park Kansas
-
Author Confirmed
Why?
Sprint
6391 Sprint Parkway Overland Park, 66251 Kansas, USA
Web:
www.sprint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sprint Charged $523.80 for a phone never received nor activated Overland Park Kansas
Don't Go with Sprint!!!!
Sprint Charged $523.80 for phone never received, account never accepted!!
This is FRAUD!!
- I never received a Sprint Phone.
- After spending 2 hours at Costco on 12/30 trying to set up an account, I canceled iPhone order same day at Costco. Thus, I never activated a Sprint Phone.
- Called Sprint the day I left Costco, 12/30, to ensure that I was not on the hook for a Sprint Account. Was told that I did not have an account.
- Received an email on 1/4/17 welcoming me to Sprint. I called Sprint and told them what happened the representative said that sometimes it takes 2 to 3 weeks for accounts to settle out and that since I didn’t get and activate a phone, I would not be charged.
- Received an email 2/3/2017 (see below) stating I owe Sprint $523.80!!!
- Called and spoke to “Anne” # i1158829900, after being on the phone for 30 minutes she stated she couldn't help me, that this was something their cancellations department handled.
- "Anne" Transferred me to “Val” #i1158837500. After repeating everything I told "Anne" and was on the phone with "Val" 10 minutes, Val said she couldn’t figure this out and that I would need to speak to Supervisor.
-
- I could not wait on the phone as my lunch was over and I had a Conference Call. She said she would call me back. At 2:45 pm, "Val" returned my call and stated that they do not have a return in the warehouse and they would not be refunding my money!
-
-
"Val" Never connected me to Supervisor. Instead, after I said that was FRAUD and illegal, "Val" called the Costco I went to on 12/30 and did not even stay on the line when I joined the call. Thus trying to release her team of any responsibility.
-
-
Costco Kiosk Manager, Von, stated that since I never received the phone, it is correct that I would not be charged for the phone from Costco. This is on Sprint!
It is BEYOND frustrating Dealing with a customer service team from India who cannot fix issues or prefer to just scam customers. This horrible experience just proves that I made the right choice in going with the competition in RED - Verizon!
Below is an excerpt of the email:
From: SprintSent: Friday, February 3, 2017 4:53 AMTo: [email protected]: Your Sprint bill is now available online
Please do not reply to this email.
Replies are routed to an unmonitored mailbox.
Sprint®My Sprint | Support | Contact Us
HELLO!Your latest Sprint Bill is now available online.
Pay now
Note: All online payments are made in a secure environment.
Account Number: XXXXX6685
Bill Period: Dec 30 - Jan 29, 2017
Total Due by February 22
$523.80
View your bill
Take control of your account today. | Manage your account
