Haywood
Hebrecction,#2Consumer Suggestion
Wed, October 27, 2004
Too many of these "spyware killers" will clean out the spyware for free and then charge you for removing the spyware - and will screw up your computer if you try to uninstall them! Best to try Ad-Aware or Spybot - they are completely free, and never demand money to remove the spyware! Ad-Aware can be found at lavasoftusa dot com. Spybot will be found at safer-networking dot org.
Jan
Toronto,#3UPDATE Employee
Tue, October 26, 2004
Thank you for taking my email. I am investigating the claims made on this site with the intention of filing a rebuttal when I gather the necessary documentation. 1. In order to review a customer's history in our database, an email address is required. The complaints on your property do not contain user email addresses, and as such, it will not be possible for me to review their account history to review the source of their complaints. In order to investigate further, I will need this information. 2. In this particular case (http://www.ripoffreport.com/reports/ripoff103803.htm) the user downloaded our free software, and never purchased. This report is false and without merit, uninstallation instructions are clear, and our application has been reviewed by large, reputable organizations for compliance. 3. This statement is false and without merit (http://www.ripoffreport.com/reports/ripoff113553.htm). No question's asked refunds are provided by our customer service department, and users can go directly to our payment processor for a full, 90 day money back guarantee without question. I look forward to your response and have a great evening. Jan Pilch Spyware Stormer inc http://spywarestormer.com