- Report: #1491751
Complaint Review: ssdnodes.com - Strasmore Inc (Matt Connor) - Tustin CA
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Plainsboro, NJ, United States
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ssdnodes.com - Strasmore Inc (Matt Connor)
2522 Chambers Road. Suite 100 Tustin, 92780 CA, United States
Phone:
NA
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https://www.ssdnodes.com
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ssdnodes.com - Strasmore, Inc (Matt Connor) Strasmore, Inc. strasmore.com Matt Connor You are being Warned!!! Fraudulent and dishonest Hosting Service Provider Tustin CA
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I had previously tried their service in 2018 but VPS out of North America data center was very slow in Asia. I sent them ping responses and all the details they asked but they were unable to make it better so I canceled the service within allowed 14 days.
Now after 2 years, they started VPS from Frankfurt datacenter so I wanted to give them another try due to attractive prices for 3 years; so ordered a VPS. Everything looked good until when I tried to purchase additional IP, I was told no additional IP was sold. Why would you not disclose before placing the order? Second issue, support turn-around time was very bad and no phone number to call. Third problem I faced when VPS was unaccesible, I found Console was disabled in their custom version of WHMCS. Lastly, I was not able to remove my credit card info (I know WHMCS provides this but they had it disabled).
Due to these issues, I raised ticket for cancellation leveraging the 14 days refund guarantee provided. Guess what... here comes the catch of so good prices to be true... I was shocked when I was told that 14-days refund was ONLY offered to new customers. Wow... what a trap! I paid for 3 years of service ONLY with assurance that I have 14 days refund guarantee offered to try out and it was my first order in this new data center.
After going back and forth for a month, finally I started dispute with credit card company but they decide din merchant's favor due to hidden terms & conditions listed somewhere on their website stated that 14-days refund only applies to first order. My bad, I should have read that and could have used different email address with new account. Any way, the worse part is not over yet... after losing the dispute, they suspended the VPS also. So now I have lost almost $300 and no server. STAY AWAY!
1 Updates & Rebuttals
Dan
Ontario,Canada
You Just Explained My Experience, Exactly
#2Consumer Comment
Sat, August 21, 2021
Been with them for several years, never really had any problems with them. And service was good, recently decided to go for a 3 year service plan with them, based on past experience and the price, though it was a good deal. It was not a good deal. Suffered from extremely poor service, as others have noted, you do not get what you are promised. Services are severely oversold.
Seems like a bait and switch they may have been okay a few years ago, but now its just oversold and you do not get anywhere near the resources that are promised. I tried to cancel within the 14 days of the new service, but they do not allow you to cancel for a refund, only a credit.
Why would I want a credit if the service they are going to provide is nowhere near what they can deliver? It's a bait and switch, avoid at all costs.
