- Report: #639683
Complaint Review: Stateway Auto - BUFFALO GROVE Illinois
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Author Not Confirmed
Why?
Stateway Auto
784 CLOHESEY DR BUFFALO GROVE, 60089 Illinois, United States of America
Phone:
Web:
BUFFALO GROVE IL 60089
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Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stateway Auto Stateway Auto Transport $6000 worth of damage!!! NO INSURANCE coverage BUFFALO GROVE, Illinois
NO INSURANCE coverage for $6000 worth of damage!!! My original review
was removed after I called David at Stateway to ask for a deposit
refund for writing a review. He must have hung up on me after he read
my review, because it was removed. THEY ARE A MIDDLEMAN and their
insurance is not covering the damage to my car.
Pickup and delivery was very late. Paid additional $100 to expedite pickup, which still took an additional week. Delivery was very late. Driver and customer service person provided almost no support nor communication. Transport company was Lakeshore Motor Carriers, and driver appeared heavily under the influence of methamphetamine. She [picked up the vehicle after 10 PM, and dropped my car on its side completely damaging everything from fender to bumper. Argued with husband (business partner) over the phone, screaming profanities at each other. Damage to vehicle has been estimated at over $5700, and no response from Lakeshore Motor Carriers or their insurance provider (Canal Insurance). Observed other damaged vehicles on trailer, including a completely destroyed Harley Davidson sportbike laying smashed on its side.
Pickup and delivery was very late. Paid additional $100 to expedite pickup, which still took an additional week. Delivery was very late. Driver and customer service person provided almost no support nor communication. Transport company was Lakeshore Motor Carriers, and driver appeared heavily under the influence of methamphetamine. She [picked up the vehicle after 10 PM, and dropped my car on its side completely damaging everything from fender to bumper. Argued with husband (business partner) over the phone, screaming profanities at each other. Damage to vehicle has been estimated at over $5700, and no response from Lakeshore Motor Carriers or their insurance provider (Canal Insurance). Observed other damaged vehicles on trailer, including a completely destroyed Harley Davidson sportbike laying smashed on its side.
1 Updates & Rebuttals
Stateway Auto Transport
Buffalo Grove,Illinois,
United States of America
New Management Software
#2REBUTTAL Owner of company
Thu, February 24, 2011
My name is Michael Lowell and I am the owner of Stateway Auto Transport. We have been in business since 1992 and in that time have earned a shining reputation for being honest, reliable and cost efficient. Stateway has amazing positive feedback on many review sites and we have a 5 star rating on TransportReviews.com (the nations largest transportation review site) out of 350+ customer reviews in the last 2 years alone.
Unfortunately, this does not make us invulnerable. We had a serious glitch with our main operating software. All aspects of our business were effected by this unexpected failure. Many technical dificulties and logistical problems resulted for us and some of our customers. Trucks were dispatched out with the wrong loads, deposits were refunded, charged then refunded again and wrong information emails were sent out. I want to make t clear that we estimate that the glitch effected less
than 3% of our entire customer base. We have always done our best to service every customer with the highest level of support and assistance and these cases were not any different. We have compensated the effected customers and refunded the cancellations as soon as they were brought to our attention.
Since then, Stateway has been operating through a completely new and updated software program. All technical issues, as far as we can see after running multiple tests, are resolved. I wish that these events would have never occurred but there is nothing we can do now except our best to make sure nothing like this EVER happens again. I have hosted numerous meetings with our management and sales staff in regards to these complaints and we have done workshops on how to prevent problems such as these from occurring in the future.
Thank you for your time and we hope that you visit us online at StatewayAuto.com or call us toll free at 877-848-7474.
