- Report: #1420618
Complaint Review: Steve Nash Morgan Crossing - Surrey British Columbia
Reported By:
William -
south surrey, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Steve Nash Morgan Crossing
120 15850 26th Ave Surrey, V3Z 2N6 British Columbia, Canada
Phone:
604-542-5213
Web:
N/A
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Business Rating:
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Steve Nash Morgan Crossing Increase double fee in contract Surrey British Columbia
Terrible experience with Steve Nash in moron crossing.My name is William L.I bought 2 year membership in September 2016 from Andy Wu who working for Steve Nash Richmond. The reason I chose steve nash is because my home is very closed to morgon crossing, only 2 mins driving. The reason i bought from that sales is because he was referred by my friend.I told the sales I would work out in morgan crossing in the future 2 years.3 days ago, when i went moron crossing, i was told I could not access moron crossing unless I pay another $25/M because this location was upgraded.I was so shocked. The staff told me the members who bought the membership in moron crossing can be grandfathered, but because I bought membership from Andy Wu who worked for Richmond, I have to pay anther $25/M. I tried to explain why I bought it from Andy and asked staff to check my access record to see if I only work out in South Surrey. Andy Wu is an authorized sales working for Steve Nash, and my reasonable right cannot be protected. The final option gave by the staff is i have to pay another $25/M to work out here, or I have to drive 30 mins to Richmond for work out, which is a terrible suggestion. I tried to cancel my membership, and the staff just told me they would not return any fund.
In my case, they increased double during the contract. And I do not have any option to say no. They have the right to change everything which is good for them to make money.But we do not have any right to say no, because they are the strong side of the contract, not customer.
So I would like to have the same treatment as other members. I and my wife 'membership can be gradefathered. We can still work out near my home.
