Steve Wright
Gadsden,#2REBUTTAL Owner of company
Sat, January 29, 2005
This is in response to an unhappy customer who didn't receive a refund from my company Worldnet Enterprises for a window washing program he purchased. I'd like to copy the refund again here: "To remove any doubt from your mind, I offer a totally risk free guarantee. Take six months to examine my package and put it to the test. Follow my instructions and use the powerful marketing tools provided. At the end of six months, if you aren't satisfied with the results, and are not making the money you feel you should be making, simply send the materials back. I'll happily refund your investment and wish you the best." After reviewing and reading the above guarantee, it can very clearly be determined that this is a conditional guarantee. Let's look at a couple of little snippets: "Take six months", "At the end of six months". This individual sent back the package long before the 6 month period was over. I offer a conditional guarantee instead of an unconditional guarantee for the simple reason that I have invested a great deal of time and money into my system on starting a window washing business. I am not going to risk having a dishonest person come along, buy my package, copy all of my information, and then ask for a refund a few days later. I've been offering my system since April '03 and and I do whatever I can to ensure someone becomes a successful window washer, but an effort has to made by the individual for a few months in order to see success in this business. That's why I make it 6 months and not some other time period. I know from personal experience that it takes this long to really see the fruits of your labor. 2 or 3 months is simply not enough time to get it done in the window washing business. So this gentleman probably distributed a few flyers around town, didn't get a rush of phone calls right away and he figured it didn't work. Well...it doesn't work that fast in the window washing business and I never state that it does. I didn't break the six figure income mark until my 3rd year in the business. As a side note, I offer unlimited free phone and email consulting. I didn't receive one phone call or email from this gentleman asking for assistance or guidance. In conclusion...what can be determined from this? The simple fact that this person didn't spend the required 6 months out there promoting and prospecting for window washing customers. If he had done that, then he wouldn't be asking for a refund or filing this report because he'd be extremely happy with his business and he would have sent me a testimonial instead. I get a lot of those which can be found here: http://www.yourwindowcleaningbiz.com/testimonials.htm Thank you for the opportunity to respond. Regards, Worldnet Enterprises