- Report: #1319693
Complaint Review: Suddenlink Cable/Internet - Nationwide
Reported By:
Handicapped Vet -
Pineville, Louisiana, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Suddenlink Cable/Internet
Nationwide, USA
Phone:
18888225151
Web:
www.Suddenlink.com
Categories:
Business Rating:
(0)
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Suddenlink Cable/Internet Ripping OFF Handicapped Blind Civ/Vets! Pineville Louisiana Nationwide
Im a handicapped blind civ/vet and have been thru hell and back with dealing with Suddenlink Cable/Internet Company. For over 2 years since lightening struck trees AND cable pole Ive had trouble w/both cable & internet. Im told everytime I call (over 4-7 times mth) that theres no problem, they make appts charge me $44 for coming out & LIE saying no problems. I have videos all all the problems all the time.
My bundle package is $44.81 with $8.05 discount monthly from Mr. Feurgerson because I cant pay via cable log in because bill is always wrong or problems. Slowly every few months they raise the rates till its now over $60. I only have 3mb internet (for 56mbs its only $30. & $10. basic tv, so why is are my services increasing?) and basic cable tv that I cant see or watch nor use internet when weather is cold, or rainny or sunny or nice outside, etc. FINALLY someone last week said I show the test as your services just trickling in. I showed him video of some problems & the trees where lightening constantly strike because neighbor has tall metal flag pole in front yard which attracked lightening strikes so much that he cut his trees down, now lightening strikes my trees and telephone pole where Suddenlink box located.
Im constantly calling them to report all the problems & asking for pro rate, they are pissed off at me & raised my bill and distrubt services all the time as retailiation. I cant see tv anyways & use it to listen to news as I have to knowwhat weather is before I go outside w/Service Dog. I dont want to get rained on or worse struck by lightening or Sunburnt. With Multiple Sclerosis (MS) I cant feel heat or cold & its impairative I hear weather 3 times a day. With the internet I haveto have to order medicines & food I cant get here. Im severely chemical sensitive & allergic to many foods therefore causing me to search for organics to eat. No meat! I cant even use the Epi Pen because Im allergic to it! Even Silicone Dioxide causes my heart to stop, fill up with blood, misbeat , developing blood clots, & finally stopping breathing.
Suddenlink says if I upgrade I wont have any more problems. But I have the least at 3mb internet & basic tv and I pay more than most & they have better. Suddenlink will never fix the cable lines & everyone Ive spoke to all say they have problems & they have better upgraded packages than I do.
I have been scammed, over charged, Lied to, retailiated against, threatened, told I was crazy that nothing is wrong & Im the only person having problems (not so I asked everyone here on the loop, they all have problems!), denied fixing the problem, denied pro rate for shotty services, & stressed beyond any reasonable amount that no one should ever have to endure!
I have to have internet to live, order items for food, teas, medicines, etc. & cable to hear weather. I have no speakers on my computer, its old like me. LOL. To just have internet its over $65.!!! If you bundle its $60. BUT thats w/56mb internet (I have only 3mb) and basic tv which I can use rabbit ears to receive free tv. So WHY are increasing service fees for the lowest package all the while IF you upgrade you pay less (for now) and get more internet speed (56mbs)? Im at witts end from all the stress theyve caused. PLEASEEEEEE can you help, can anyone help? Please call me, sending emails or posting here is hard to read. Im almostblind, its taken me a week to type this to you all.
1 Updates & Rebuttals
MUDDYGURL
CUTTEN,California,
United States of America
FILE and FTC COMPLAINT
#2Consumer Comment
Sat, July 30, 2016
HI, hope you can see this AT LARGE FONT. There is no personal info to reach you.
I had the same issue.
I filed a complaint at the ftc.gov web page. there is a FORM "FTC COMPLAINT ASSISTANT" you will need to fill that out online.
Then TELL Suddenlink, give the FTC number for your complaint.
Suddenlink overbills, and changes charges on bills, and lies because there is NO contract here in CA. So you can't hold them to any pricing they told you, ever.
So many mistakes, fight back. I did and they stopped harassing me after I closed my account, and stopped billing and adding charges I did not owe.
