• Report:  #2186

Complaint Review: Sun King Pools and Spas Inc. - Hatboro Pennsylvania

Reported By:

Sun King Pools and Spas Inc.
2515 Easton Rd(N. of Willow Grove Tpk) Hatboro, 19040 Pennsylvania, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Sun King Pools and Spas Inc.,in 2515 Easton Road, Hatboro Pa. takes advantage of the retired people. My retired parents went into the store.The salesperson,asked if he could help them. My parents need something that was not currently in the store. So the saleperson,said that they could order it (at twice the orginal cost)and they had to pay for it first and was given a receipt stamped PAID IN FULL. After the transaction was over the saleperson said it my be one or two dollar more for shipping. Theyboth stated "we are in no hurry to get it, when ever it comes in that's o.k." the saleperson said it was ok. After we all left the store one of my parent saw the same catolog(the same one the saleperson had) they were 1/2 of what they paid for. One week went by and they recieved a call, the same salesperson told them that there was a $10 rush fee and c.o.d, charge they would have to pay. They went to the store, the same saleperson, was confront(nicely)by my parnets,and began to studder when they reminded him that they 1)paid cash up front-so no c.o.d charge should have been add and2)they reminded him of the fact that they was NO rush. The saleperson who they found out was the owner, made them pay $5 on top of the fact they had been over charged. WATCH OUT FOR THIS COMPANY,THEY WILL RIP YOU OFF!!!!The owner/salesperson starts off telling you how he use to be a construction work before the BIG accident, he will draw and play on your symphthy, and when you are not looking BAM BAM!! YOU'VE BEEN TAKEN. SO ELDERLY AND RETIRED PEOPLE BEWARE, THERE'S A RIPOFF ARTIST IN HATBORO PA.

2 Updates & Rebuttals


Friend of Sun King Pools

#2UPDATE EX-employee responds

Sun, April 18, 2004

I not only am an ex-employee of Sun King Pools but I am also a 20+ year friend of the owner, Paul Jacobs and know him in and out of work. There is no way that he was disrespectful or dishonest to these customers because they are retired, as you state. His own mother is 83 years old and retired herself. His father passed early on in his life and has been his mother's sole caretaker ever since. Paul treats the elderly as he would treat his own elderly mother, with respect. It seems there was some confusion over shipping costs that you mentioned. You have to understand this man's position. He is the owner of a retail business and also installs inground and above ground pools, delivers, maintains and repairs hot tubs and makes many routine service calls. He always has a lot on his mind and he may have confused your parents with another customer's special order. While he's ringing up a customer his mind his thinking about his subcontractors, employees, supplies, deliveries, etc. You state "My retired parents went into the store"...did you ever go into the store with them? If you were so concerned they were being taken advantage of, why didn't you go in with them to pick up the part? Why didn't YOU call the store after they did? If you had a legitimate complaint I think you should have taken it up with him directly. He may have been mistaken and refunded some money.


Not True At All

#3REBUTTAL Owner of company

Sun, April 18, 2004

I am the owner of Sun King Pools & Spas and never in my twenty-plus years of being in business has this ever occurred. If these customers had a legitimate complaint I think they should have contacted me at the store to try to resolve the issue, as I stumbled upon this report while surfing the web. It is my belief that if this incident actually occurred I would have been contacted by the person who filed the report or the customers this person is referring to. Should the person while filed the complaint happen to read my rebuttal I would appreciate it if you would contact me at my store during regular business hours so we could discuss this matter further.

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