- Report: #172638
Complaint Review: Sunrise Herbal Remedies - Redding Ridge Connecticut
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Sunrise Herbal Remedies
P.O. Box 467 Redding Ridge, 06876 Connecticut, U.S.A.
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Sunrise Herbal Farms ripoff, illegal collections tactics and automatic shipments Redding Ridge Connecticut
I have had the same experience as in another post.
The owner's billing and collections practices are illegal.
She will attempt to sell you items you do not want with a subjective claim that they are for the customer's benefit In her attempts to get customers to order items they do not want, she will not take no for an answer. If you do not respond to the increase by email, she will repeatedly call.
Her main scam is that all internet orders become automatic shipments. She then demands a certified letter to cancel future automatic shipments.
When attemptting to buy a single item, claims they are not sold alone even though this is not stated on the website. She will attempt to have you increase your order.
If you have a complaint, report it to the Connecticut State's Attorney's office, Department of Consumer Protection and Better Business Bureau. The Better Business Bureau has requested this. See their website for details.
Remember, she will become very pushy and will not take "No!" for an answer. She will makes false claims, statements and then make wild threats.
She has made it as difficult as possible to change or cancel an order. She will block communication and make threats.
Allen
Freeland, Michigan
U.S.A.
The owner's billing and collections practices are illegal.
She will attempt to sell you items you do not want with a subjective claim that they are for the customer's benefit In her attempts to get customers to order items they do not want, she will not take no for an answer. If you do not respond to the increase by email, she will repeatedly call.
Her main scam is that all internet orders become automatic shipments. She then demands a certified letter to cancel future automatic shipments.
When attemptting to buy a single item, claims they are not sold alone even though this is not stated on the website. She will attempt to have you increase your order.
If you have a complaint, report it to the Connecticut State's Attorney's office, Department of Consumer Protection and Better Business Bureau. The Better Business Bureau has requested this. See their website for details.
Remember, she will become very pushy and will not take "No!" for an answer. She will makes false claims, statements and then make wild threats.
She has made it as difficult as possible to change or cancel an order. She will block communication and make threats.
Allen
Freeland, Michigan
U.S.A.
1 Updates & Rebuttals
Holly
Westport,Connecticut,
U.S.A.
manager
#2UPDATE Employee
Fri, April 21, 2006
Clearly this guy knows nothing about the law as we are in accordance of all regulations and always will be. It was HIS choice not to order from us if he didn't like Auto Ship just as its OUR right to be an Auto Ship company period. THIS is WHY we won this dispute immediately with the credit card company! There is nothing illegal about being an Auto Ship company, what a RIDICULOUS COMMENT! ANY COMPANY CAN BE AN AUTO SHIP COMPANY AND ANY COMPANY CAN SET ANY CANCEL POLICY THEY WANT! YOU CAN TELL HOW LITTLE THIS GAL KNOWS BY SAYING THATS HER COMPLAINT! Our policy of cert letter is so it prevents the "he said she said" nonsense and PROVES the exact date a clients cancels and provides them AND us with a receipt-thats the HONEST RIGHT WAY OF DOING BUSINESS and besides our clients WANT AND LOVE our Auto Ship program as they are SMART enough to know that herbs are used long term and consistently NOT JUST ONCE OF COURSE! Sunrise Herbal Remedies was nominated as the Entrepreneurs of the Year and runs a WONDERFUL company for over FIFTEEN years and STILL having LESS than ONE PERCENT complaint ratio ( UNHEARD OF these days! ). Sunrise is also a A + rated organization. The company donates money to animal abuse, does complimentary programs for seniors and is run as one of the most honest, ethical organizations out there but in ALL business environments there will always be a few complainers such as this client who obviously has anger mangament issues. Sunrise has sold to over 10 THOUSAND clients and you are seeing here less than 10 complaints-VERY impressive indeed. The bottom line is the client is upset in this case as they were ruled against as WRONG with their credit card company and even has a fraud report filed against them-NOT GOOD. Sunrise is in accordance of all rules and regulations and always will be and the credit card companies know that. Sunrise is required to place its policies in ONE place yet they place them in SEVEN PLACES-also unheard of these days as most companies try to use small writing and confusing verbage-not Sunrise its clear simple are in SEVEN places. Clients as in this case complain when they are not allowed a refund as they cancelled late, did not cancel or kept the items!! Does this person think they can steal our products now?? Auto Ships program are always going to be susceptible to complaints with this type of client who cancelled LATE as you can tell this type of person based on their rude unprofessional note who feels they can bully and badmouth company out of its policies with threats and angry words. Clients simply don't like it when a company has a no refunds policy but it is a companies RIGHT to have these policies and we NEED these policies as our beautiful fresh herbs are special as they are custom made and organic. Fresh and quality is WHY clients come to us and its sad this person is sold filled with negative, toxic, energy they would spend their days writing such nonsense.
