- Report: #520164
Complaint Review: Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Sunset Group Timeshare Fr - Internet Internet
Reported By:
ukman -
Uinted Kingdom, Other, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Sunset Group Timeshare Fr
Kukulkan Blvd, KM 10, Zona Hotelera Internet, 77500 Internet, United States of America
Phone:
52-9988835
Web:
http://www.sunsetworld.net/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Sunset Group Timeshare Fr Sunset Group, Sunset Lagoon, Royal Sunset ripoff, Fraud, Theft Cancun Quintana Roo, Mexico - Sunset Group Timeshare Fraud, Sunset ripoff, Theft , Internet
Report Attachments
While vacationing in Cancun, at the Spa Hotel. I had to attended a promotion for timeshare in the Sunset Group, I was not going to buy anything because I dont really need a timeshare, BUT the sales person explained to me that they (the Sunset Group) was going to make a great investment that is worth 2500 dollars a year, and that the time share would increase in value by 10% a year at least. That is one heck of an investment! Well, after a long (4-5 hr) promotion, I signed a contract, for the investment purpose. I also had to sign a waiver on the hotel desk, which said I cannot cancel the contract within the 5 day cancellation period.
They didnt include that waiver in my contract! They just made me sign it and then never gave me a copy!
When back from holidays ( before the end of the 5days cancelation ) had serious second thoughts and tried to contact them to cancel anyway, anyhow. I spent days trying to reach somebody to cancel the contract, but NOBODY was able to help me :
* I contacted the sale person FELIX A. HERNANDEZ which keep mentioning that they can't do anything because I signed the waiver. Which by the way is ILLEGAL in Mexico. After this attempt he got very busy not answering me...
His boss C.P ALFREDO POOT keep trying to lower the price of the timeshare and get me some downgrade that will cost me 10,000USD!!! Wooo, a timeshare of 34,000USD is now for 10,000USD how kind is this man.
* I finally got the VLO officer ADRIANA LECUONA, which was supposed to help with legal stuffs. She just ignored my cancelation and passed me to a Membership service.
* ADRIANA SEGRETO which works for this department was a real axx Hxxx. She kept lowering the price to get me some VIP holidays for 10Years...... Of course the refund will be tomorrow. When you ask again, it is next Tuesday or maybe in two weeks..
They also tried to lies to me about the refund with some scummy refund forms from Rosy Aragon's department. They keep laying on every contact and saying please be patient. LET ME TELL YOU THAT THEY ARE JUST AFTER GAINING TIME SO YOU CAN4T CLAIM YOUR MONEY BACK!
I'm gonna skip ahead here, to make the story shorter. Let me tell you that all those holidays proposed by these scammers are worthless! Even more, given the maintenance fee and other charges, they will need to pay us to get those contracts! Don't fell on this trap stay away from SUNSET Group. Tell your friends, neighbors and family so they can stay sharp on them.
Now I am on dispute with the bank on all my money and I am getting PROFECO and British embassy to hammer them down. With the embassy will start make people, travelling to Mexico, aware at the airport by giving them documents explaining this scam. This will start in London and all UK and Europe eventually.
I am planning to share all infos inn all webs. Youtube, facebook. I won't stop until I get all my money back!!!
The following is in youtube : http://www.youtube.com/watch?v=z5h79rKF7sM . Please check and forward it.
Let's all fight against this thieves.
They didnt include that waiver in my contract! They just made me sign it and then never gave me a copy!
When back from holidays ( before the end of the 5days cancelation ) had serious second thoughts and tried to contact them to cancel anyway, anyhow. I spent days trying to reach somebody to cancel the contract, but NOBODY was able to help me :
* I contacted the sale person FELIX A. HERNANDEZ which keep mentioning that they can't do anything because I signed the waiver. Which by the way is ILLEGAL in Mexico. After this attempt he got very busy not answering me...
His boss C.P ALFREDO POOT keep trying to lower the price of the timeshare and get me some downgrade that will cost me 10,000USD!!! Wooo, a timeshare of 34,000USD is now for 10,000USD how kind is this man.
* I finally got the VLO officer ADRIANA LECUONA, which was supposed to help with legal stuffs. She just ignored my cancelation and passed me to a Membership service.
* ADRIANA SEGRETO which works for this department was a real axx Hxxx. She kept lowering the price to get me some VIP holidays for 10Years...... Of course the refund will be tomorrow. When you ask again, it is next Tuesday or maybe in two weeks..
They also tried to lies to me about the refund with some scummy refund forms from Rosy Aragon's department. They keep laying on every contact and saying please be patient. LET ME TELL YOU THAT THEY ARE JUST AFTER GAINING TIME SO YOU CAN4T CLAIM YOUR MONEY BACK!
I'm gonna skip ahead here, to make the story shorter. Let me tell you that all those holidays proposed by these scammers are worthless! Even more, given the maintenance fee and other charges, they will need to pay us to get those contracts! Don't fell on this trap stay away from SUNSET Group. Tell your friends, neighbors and family so they can stay sharp on them.
Now I am on dispute with the bank on all my money and I am getting PROFECO and British embassy to hammer them down. With the embassy will start make people, travelling to Mexico, aware at the airport by giving them documents explaining this scam. This will start in London and all UK and Europe eventually.
I am planning to share all infos inn all webs. Youtube, facebook. I won't stop until I get all my money back!!!
The following is in youtube : http://www.youtube.com/watch?v=z5h79rKF7sM . Please check and forward it.
Let's all fight against this thieves.
4 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#2Consumer Comment
Tue, May 09, 2017
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront.
I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/
StephieW
Hayward,California,
Sunset Group Timeshare Scam
#3Consumer Comment
Mon, December 16, 2013
I was also scam out of close to 9,000 CD, which was taken as down payment, back in 2009 and it took until 2011 for PROFECO, a Mexican Government Agency to cancel my contract with Sunset, free of charge. Sunset stil mange to stole our down payment. i under stand what everybody who was scamed by Sunset is going through. I did try to cancel the contract after the second day of signing it. i went back to the office where we signed the contract and talked to the manager in charge at that day.
We were told that we could not cancel the contract because we have signed a letter which was written only in spanish and which was the only one of which we did not get any copy of, in which we had given away all our right s to cancel the contract, even thought, the contract stipulated that we could cancel the contract withing 5 days, and literately pushed us out of the office. Intimidation, powerless, desperation and anger staid with me until 2012 when i was able to pay for the money sunset stole from me and my family. Don't let them do that to you, google them before you sign any contract.
ukman
London,Other,
United Kingdom
The downgrad means 4,000USD stollen from me!
#4Author of original report
Fri, November 27, 2009
I cancelled my contract. And I wanted my money back. I was not allowed to cancel my contract but instead somebody from the marketing team forced me to accept a downgrade that cost me 4,000USD! This is a real rip-off.
There was a big delay on my partial refund. And because of that I lost on the exchange rate something like 2,000USD.
I still didn't got all my money. The VIP contract is worthless, it is actuality worth 0. I need to get all my money back including the 4,000USD.
For users that still looking for timeshares please watch my push trought TV :
http://www.youtube.com/watch?v=Jmei39tQDIY&feature=related
Regards,
UKMAN
Quality assurance & resolution
Cancun,Central America,
Mexico
We are in contact with him.
#5UPDATE Employee
Fri, November 27, 2009
To Whom It May Concern; we have been in constant communication with this customer in order to address the issues he has raised in his report. We acknowledge the timely cancellation of his contract however since that time he has rescinded that cancellation and has opted to accept our offer of a downgrade.
We are processing his partial refund however unfortunately the banking processing time is not equal to the time in which he is expecting us to comply. We have been honest and clear about the processing time which is completely out of our control however he continues to demand a quicker solution. We believe this report was filed in retaliation for our inability to meet his time demands. The refund is still in process and will be delivered as already explained to our customer in the timeline we initially provided.
