SuperMedia LLC
DFW Airport,#2UPDATE Employee
Fri, September 28, 2012
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update.
Please provide me with the following information and e-mail back to me at: [email protected]
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
Don
wilmington,#3REBUTTAL Owner of company
Wed, September 26, 2012
We have been advertising with Supermedia for last 13 years , so far have paid over $100,000.00 for yellow pages ad
and for last few years paid over $300.00 monthly for sp.com which is very simple website , with our company information , hopping that we will receive a lots of call from customer , as a big company we are , we never spend time monitoring it's effect , The rep showed up 05/11/11 to renew contract for yellow pages ad , I told her that the advertising on internet ( website ) not responding , i like to cancel the service , she told me they have new product and she gonna make some changes to make it work , I trusted her , ask here if i can cancel it any time , she confirm yes , And I said ok as long as i can cancel it if is not working for us , she got me to sign contract for print advertising , and at same time she include contract for website which had renewal date 6 mounts later, few Mounts later i called here to change phone number on website so i can proved to my self ,, this is noting but wasting money , it took them good 3 weeks to do that , then monitoring that phone line we realized no call coming in , I email here that i want to cancel the internet service , over and over till she respond ,
, Hi Don,
I'm unable to cancel the .com as of now, you signed a 12 month contract that I have attached for your review. Let me look into what we can do to get you better results.
that was the last time i heard from her . I Sent more email to her see if i can get , login password to log in my site and change things , never heard from here , then i stop payment , no body ever call me from supermedia to see what's up , they kept sending bill every mount till now , wonder what happen to that nice friendly rep use to coma here to get my signature on contract , now collection agency calling me every week , after over 10 years spending over $100.000.00 with this company , is that what i deserve , did not get one courtesy call from them to see why i stop payment , instead they turn my account to collection agency , ,,, stay away from supermedia , it's all ripoff ,
SuperMedia LLC
DFW Airport,#4UPDATE Employee
Thu, August 16, 2012
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: [email protected]
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description: