Complaint Review: Suzanne Evans Coaching LLC - Murrells Inlet South Carolina

Unauthorized Charges on my Credit Card after withdrawal from Coaching. I'm filing a complaint against The Speaking Solution program by Suzanne Evans for unauthorized charges on my credit card even after I canceled from the Coaching program. The company have been defiant to the Credit card company on the chargebacks and continues to demand more charges however, I have not received any training from them. The Coaching program was purchased from a high- pressured Webinar hosted by Suzanne Evans on January 13th 2017 for 7 - monthly payment of $427 for a total of $2989, as of today the company charged my credit card a total of $2062. Although, the agreement was for $427, however Suzanne Evans charged $604 for the month of February and March, this is clearly a breach of split payment agreement.

The training was scheduled to start on January 31th. I joined the 1st Weekly Training Call which was for the most part not a training but a Q and A session - lasted for about 3 hours, the second call lasted as long, please note these are not coaching or training but questions and answers sessions, which frankly is not an efficient use of time or constitute live coaching per the marketing terms for the program during the webinar. I could not commit to such intense sessions knowing that I have a gravely sick mother that requires my time as the primary caregiver. I sent an email on February 10th informing the company that I could not continue with such intense program due to my mother's health needs.

I have not received any Coaching or training from the company following the withdrawal from the program. Despite several emails, fax and follow up calls, the company refused to respond to my emails or refund my credit card, while Bank of America continues to pursue a chargeback for the charges, there's no progress so far. On March 29TH, after I faxed the company to inform them that I would proceed to report the matter to Consumer Affairs, then I got a call from Donna Ward who promised to refund the charges but failed to honor the promise. However, when the charge for April 14th 2017 was refused by Bank of America, I got 3 emails from Donna Ward demanding payment for another $604. This is the only email from Donna Ward further to her callback on March 29th with the promise to refund the charges.Then on April 24th, company process a charge of $427.

The company has completely ignored my concerns and lacked empathy but they think they have the right to charge my account for a service that I have not received. The company's attitude is unprofessional, and has prompted me to do more research on the company. Upon further research, I found numerous complaints dating back several years about the company and their marketing tactics online. There are 2 complaints filed with South Carolina Department of Consumer Affairs on 3/19/2014 and 4/7/2014. More complaints can be found on different website for various complaints which is unethical. Just the reviews from the company employees left me in totally shock like the bullying attitude and the lack of professionalism which I can attest to. https://www.glassdoor.com/Reviews/Suzanne-Evans-Coaching-Reviews-E1505754_P2.htm https://www.yelp.com/biz/suzanne-evans-coaching-llc-murrells-inlet

In addition to their employee review, then the review from some of the past participates of the program include even more shocking comments, below are some of the comments, these are people who trusted Suzanne Evan with their lives and wallets: =

https://www.yelp.com/biz/suzanne-evans-coaching-llc-murrells-inlet

" Suzanne is the 'Queen' of deception, however she is very gifted in vulgarity..She runs her event like she lives her life.. Always late, unwilling to take responsibility and no substance. She's a hard sell, harder up sell. With no substance..Yet for those who are vulnerable. She will pounce.. Her team of 'World Class' coaches can also be found in the isles of Walmart.."

here's another review

" My friend tried this program and never received all of the items that were promised and now she is being hounded by this company to pay for services she never received. Think twice if you are considering this."

Clearly, there’s a trend with the way Suzanne Evan conducts her business with no consumer protection which needs to be investigated. Even after, I brought these reviews to the company’s notice, it meant nothing to them. I would like the Consumer Affairs department investigate the company’s unregulated practices and help me get the refund of $2062.