- Report: #758246
Complaint Review: SynapseConnect Inc. - Stamford Connecticut
Reported By:
Sharon -
Southern Pines, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SynapseConnect Inc.
225 High Ridge Road Stamford, 06905 Connecticut, United States of America
Phone:
(203) 595-8255
Web:
http://www.synapsegroupinc.com/synapseconnect.html
Categories:
Business Rating:
(0)
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SynapseConnect Inc. Processing Center Continued charges for subscription after repeated cancellations Stamford, Connecticut
A year ago I subscribed to the magazine Wine Enthusiast as a result of a communication from SynapseConnect offering a trial subscription for $1. When I received a rather unclear postcard that indicated my subscription would be automatically renewed if I did not call to cancel, I called the provided number and "spoke" with an automated voice who eventually gave me a cancellation number.
Several weeks later I see a $42 charge for a renewal of this very cancelled subscription. I called twice more and had a frustrating and merry time with more automated voices who provided me with two more cancellation verification numbers. The charge remains on my bank account.
Slowly it dawns on me that I involved myself in a scam where there are no human beings with whom to speak and no way to actually cancel this subscription. I have contacted Wine Enthusiast directly but they tell me they have no way to help me since all they do is give SC permission to sell subscriptions. When I suggest they might wish to rescind this permission ad avoid being represented by a company of dubious ethics, they tell me that cannot be done.
Aside from the fact that I bitterly resent the ability of various vendors to automatically continue a service unless the consumer takes the time to argue about it, I am at wit's end on how to deal with a disembodied vendor.
Several weeks later I see a $42 charge for a renewal of this very cancelled subscription. I called twice more and had a frustrating and merry time with more automated voices who provided me with two more cancellation verification numbers. The charge remains on my bank account.
Slowly it dawns on me that I involved myself in a scam where there are no human beings with whom to speak and no way to actually cancel this subscription. I have contacted Wine Enthusiast directly but they tell me they have no way to help me since all they do is give SC permission to sell subscriptions. When I suggest they might wish to rescind this permission ad avoid being represented by a company of dubious ethics, they tell me that cannot be done.
Aside from the fact that I bitterly resent the ability of various vendors to automatically continue a service unless the consumer takes the time to argue about it, I am at wit's end on how to deal with a disembodied vendor.
