- Report: #381770
Complaint Review: Syracuse Crank And Machine - Liverpool New York
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Syracuse Crank And Machine
106 Luther Avenue Liverpool, 13088 New York, U.S.A.
Phone:
800-437-3609
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Syracuse Crank And Machine Took out too much money, won't pay it back! Liverpool New York
On September 22, 2008 I contacted Syracuse Crank and Machine to order some parts that my husband needed ASAP. I talked with a guy who I will call "John" because I'm not sure if I can put his real name on here. The guy my husband had been dealing with all of a sudden took vacation. So when I talked to "John" I specifically told him I don't have $987.77 in one account and asked if he could take it out of 3 different ones, he said no problem. So I gave him my Debit card number and told him to take out $910.31. Ok for those of you people who have brains, you know a debit card can be Visa or Mastercard but the money is taking out of your checking account. Right? Then I gave him the second card number and told him to take out $55.00 and the third card was to have the remaining $22.77 taken out. I was very specific and he read it back to me and it sounded like he understood. He said the parts would be here on Wednesday. Yay for getting the parts. Wrong!!! Come Wednesday I only got half.
I checked my bank account like I always do just to make sure everything was in order. Well guess what? I was $112.77 in the hole. And guess why? Yeah the bright one took all $987.77 out of my bank account, $55.00 out of another, and $32.77 out of another. My child support which is my only source of income right now was going to come through so I even had to put a stop on that because I didn't have $112.77 and I don't feel like it was my fault. I called the company and got on the phone with "John" and he was very rude and said, "I didn't know which one was your bank account so it's not my problem, what happens between you and your bank is your business and not my problem." Ok people, it didn't matter which account was my bank account, because I specifically told him how much to take out of what, so if he had done it right then you wouldn't even have to hear from me. I told him that I would not be doing business with them ever again and hung up. He also told me that he was considerate enough to give me free shipping. Please go check the website now...they give EVERYONE free shipping so I told him not to try and act like he was treating me special.
So I contacted the bank and disputed it and I also contacted the BBB to file a claim. You're not going to believe this but the BBB sided with them. And when I say them, I mean someone else responded to my claim other than "John" and said they don't usually take money from different accounts. They didn't tell me that. He said it wouldn't be a problem.
On October 15, 2008 I am able to see the response that was written to my claim. I'm not sure if I can show it so I will sum it up for you. Another lady said this is what happened, "...we were short staffed, due to vacations and we were trying to get everyone's order out promptly. "John" inadvertly charged her $987.77 out of one card, $55.00 out of another, and $32.77 from another. The next morning I noticed the discrepancy and credited Mrs. Hawks the $55.00 and $32.77. We are not responsible for a customer's accounting practices. When she called, we apologized. It is the responsibility of the customer to have the funds available when ordering parts." blah blah blah. So here's what I get, they were short staffed how is that my fault? I didn't make anyone leave. When I called and a lady (not sure if it was the same one that responded or not) answered I asked to speak with "john" and she said, "Are you the one that wanted so much taken out of one account and some out of another?" I said, "Yes and he messed it up." She put me through to him which I said earlier was rude. They didn't apologize. I understand they are not responsible for my accounting practices. And I know it is my responsibility to have funds available. I did! I had all of the money, just not in one account. I mean in this day $987.77 is alot of money to just be carrying around. Soooo because they were short staffed due to too many vacations they couldn't do so much as take out some money from different accounts? They also refuse to pay my overdraft fees and the interest on my credit cards.
This company may have been in business for over 25 years but they have a lot to learn. I myself have my own business and let me tell you, customers come first. So here is my report on Syracuse Crank and Machine aka www.agkits.com. I hope this helps someone out in making the same mistake.
Kristy
Ararat, Virginia
U.S.A.
I checked my bank account like I always do just to make sure everything was in order. Well guess what? I was $112.77 in the hole. And guess why? Yeah the bright one took all $987.77 out of my bank account, $55.00 out of another, and $32.77 out of another. My child support which is my only source of income right now was going to come through so I even had to put a stop on that because I didn't have $112.77 and I don't feel like it was my fault. I called the company and got on the phone with "John" and he was very rude and said, "I didn't know which one was your bank account so it's not my problem, what happens between you and your bank is your business and not my problem." Ok people, it didn't matter which account was my bank account, because I specifically told him how much to take out of what, so if he had done it right then you wouldn't even have to hear from me. I told him that I would not be doing business with them ever again and hung up. He also told me that he was considerate enough to give me free shipping. Please go check the website now...they give EVERYONE free shipping so I told him not to try and act like he was treating me special.
So I contacted the bank and disputed it and I also contacted the BBB to file a claim. You're not going to believe this but the BBB sided with them. And when I say them, I mean someone else responded to my claim other than "John" and said they don't usually take money from different accounts. They didn't tell me that. He said it wouldn't be a problem.
On October 15, 2008 I am able to see the response that was written to my claim. I'm not sure if I can show it so I will sum it up for you. Another lady said this is what happened, "...we were short staffed, due to vacations and we were trying to get everyone's order out promptly. "John" inadvertly charged her $987.77 out of one card, $55.00 out of another, and $32.77 from another. The next morning I noticed the discrepancy and credited Mrs. Hawks the $55.00 and $32.77. We are not responsible for a customer's accounting practices. When she called, we apologized. It is the responsibility of the customer to have the funds available when ordering parts." blah blah blah. So here's what I get, they were short staffed how is that my fault? I didn't make anyone leave. When I called and a lady (not sure if it was the same one that responded or not) answered I asked to speak with "john" and she said, "Are you the one that wanted so much taken out of one account and some out of another?" I said, "Yes and he messed it up." She put me through to him which I said earlier was rude. They didn't apologize. I understand they are not responsible for my accounting practices. And I know it is my responsibility to have funds available. I did! I had all of the money, just not in one account. I mean in this day $987.77 is alot of money to just be carrying around. Soooo because they were short staffed due to too many vacations they couldn't do so much as take out some money from different accounts? They also refuse to pay my overdraft fees and the interest on my credit cards.
This company may have been in business for over 25 years but they have a lot to learn. I myself have my own business and let me tell you, customers come first. So here is my report on Syracuse Crank and Machine aka www.agkits.com. I hope this helps someone out in making the same mistake.
Kristy
Ararat, Virginia
U.S.A.
2 Updates & Rebuttals
Skunkbait
Ararat,Virginia,
U.S.A.
Just stating the truth so this doesn't happen to anyone else.
#2
Thu, September 10, 2009
I didn't use three debit cards! No one said anything of suspiction, they told me it was ok to use three different cards. The reason I used three was because it was a very expensive part and I didn't have $987.77 in one account. I'm sure not many people do. So they didn't ask any questions they just said it was fine. No pin number was needed because there wasn't three debit cards. If "John" would have done what he should have in the first place I wouldn't have went through this. No I wasn't nice to "John" because he was extremely rude to me and told me, "What happens with your bank is your problem not mine." So I said, "I will not be doing business with you again, DO NOT use my cards anymore." I hung up. He had no business using them the next day anyways.
Yes I did contact the BBB and they did make me happy. I got my money which I deserved in the first place for them taking it out when they were not authorized to do so. I did receive my parts, not all of them when I was told I would but I did get them. I just want people to know the truth which is why this site was created. I have put explicit details so no one has to go through what I went through. Maybe someone else wouldn't have had the luck I had (both good and bad - good that I got my money and bad that it had to come to this). I just want people to read this and take caution when dealing with this company.
Syracuse Crank And Machine
Liverpool,New York,
U.S.A.
Syracuse Crank And Machine Refunded Overcharged Credit Card Very Next Day !
#3REBUTTAL Owner of company
Sat, November 15, 2008
Ms. Axxxxx did make a purchase from our company on Sept. 22 2008. Usually when a customer uses three credit cards to make one transaction it raises suspicion in our fraud dept. We did feel she was sincere and genuine with her order for her husband. She did give us three credit card numbers on Sept. 22. She did not ever say that these were "debit" cards. Most customers would not have three debit cards from three different bank accounts for an online purchase. Even if she did really have three different debit cards, we did not have her PIN numbers to run them as debit cards. Therefore,these 3 cards were ran as credit cards as she made this purchase over the phone. (She was not present and able to type in her PIN numbers.) The very next morning our office manager noticed that she was charged $987.77 for her engine kit purchase and $55.00 and $22.77. She realized this discrepancy and credited Ms.Axxxxxxs cards for $55.00 and $22.77. We then received a phone call from Ms. Axxxxx. She was less than congenial with "John" and with the office manager. We told her that her cards had already been credited. That wasn't enough. She demanded that we pay her $145.00 for bank fees she claimed she was charged for bounced checks. We told her it was not our policy to pay for bank fees for individuals' accounting practices. We were then contacted by the BBB Beter Business Bureau. We promptly responded to the BBB showing them proof of the charges, the credits metioned above, and the tracking numbers of ALL of the items that Ms. Axxxxx had purchsed and received. There was one item ( A full gasket set) that was shipped from Skokie Il. that took one extra day to complete her order. After the BBB saw the information that we provided to them, they agreed that we did everything we should have to resolve this dispute. We maintain a Satisfactory rating on the BBB website. We have been in business for over 25 years. Ms. Axxxxxx's claim is the only filing we have ever had with the BBB. We service over 20,000 different customers worldwide including the U.S. Government. The BBB's website says "Company made every reasonable effort to resolve". It is unfortunate that we could not make Ms. Axxxxx happy.
