Complaint Review: T-Mobile - Albuquerque New Mexico

I don't know you, Rich, but you are a total a*s. Way to represent the company you work for, you fool. Just because you aren't at work doesnt mean you can say whatever the hell you want to customers. Get off the d**n internet and get a life.

I would agree, you should go back to the store you activated in. It's very likely they were an authorized/indirect dealer for T-Mobile. If their contract with you was written up wrong, and they implied in the contract that your $75.00 smart-access activation fee was refundable, then they should refund it to you. Or you could always go on People's Court. That would be fun.

"It was not a "Smart Access Fee" for moron" I did not invent the word "smartaccess." I don't know why your calling me a moron, but if you actually looked on your bills you would have noticed the words "smartaccess" or "SA" somewhere on them. I did say that legit T-Mobile contracts clearly state that the $75 is a non refundable application fee. I also said that the only way I can believe anything about a "$75 deposit" would be on a manually written contract. You said: "Yes, it was pre-printed contract where you can fill in the blanks, and that is what was done. It is a valid contract, made by an agent acting on behalf of T-Mobile." So I was right, it was a manually written contract. You also said: "In mid-August 2005, I called T-Mobile and spoke with Steve (Rep ID 0955925)...Steve asked me to fax the contract to him. I was not able to immediately locate the contract, but I did find it seveal weeks later and on 09/16/05, I faxed the contract to Steven's attention." UH, NO! You do not call a company to request money, and WEEKS later fax to them a handwritten document. "I love it when some idiot-employee, who doesn't have an actual copy of your contract tries to tell you what it says, or tries to explain using a spin on terms that don't even exist in the contract." No wonder you didn't get the money back. You fax over a handwritten document WEEKS after you are given a chance and call others idiots??? Hey, it may be the original, freshly pulled from an old tote or file folder. WHAT IN THE WORLD makes you think there aren't people trying to fax bogus documents each and every single day???????????? You want your $75 then you find that document immediately and fax it over! You don't wait almost a month! People come to me everyday for help and I do the best that I can to fix things. You name what you need, if your due a credit, we can do it. If someone in your situation walks into my store, I can help them get their money back. I don't know how the hell you believe that by calling people morons and idiots you can expect to get something in return. I don't mean to shoot your ego down, but your not the first customer to call any employee an idiot. What makes you think that anyone is so willing to help people that insult them? I for one will no longer deal with you. Good luck.

I love it when some idiot-employee, who doesn't have an actual copy of your contract tries to tell you what it says, or tries to explain using a spin on terms that don't even exist in the contract. Your moron, my contract actually says the word "deposit." nothing else. Yes, it was pre-printed contract where you can fill in the blanks, and that is what was done. It is a valid contract, made by an agent acting on behalf of T-Mobile.

Maria, I am an employee of T-Mobile USA and know for a fact that the $75 fee is not described as a deposit on your contract. The only way I can imagine it saying so is if you were given a manually written contract at an indirect dealer. Indirect dealers are authorized dealers that can sell T-Mobile but do not have any ownership of the company. Most of the people that have trouble with their cell phone service almost always sign up at indirect dealers (authorized dealers). Most of the time they will say whatever you want to hear just to get you to sign up. When you go back to them to report a problem, they'll take your side and sign you up for one of the other services they are selling. Example: say you signed up for T-Mobile at ABC Wireless. You later have a problem with the bill having so many charges for taxes (which many customers come to my store saying that they were never told about taxes at ABC Wireless). You go to ABC Wireless to complain. They take your side and switch you to Sprint. Or, this almost always happens - they tell you to go to the direct T-Mobile store as if we're going to pay your taxes. It is always better to skip the middle man, and go to the corporately owned offices, not to the "authorized dealer" because they recieve a little bit of training for a lot of companies. At the corporately owned offices, the employees recieve a lot of training for 1 company. Back to the $75. It is a one time application fee and it is non-refundable. Not all people are required to pay it. Who pays $75??? That's determined by your credit class. The most common people that require the application fee is 18-25 year olds with little or no credit, also people with a shaky credit history. It clearly states on all T-Mobile contracts that it is a one time fee, is non-refundable, and includes the activation fee. The refundable security deposits for T-Mobile are either $250 or $500. The next cheapest ones are with Sprint and they are between $125 to $150. $75 with T-Mobile almost always means you would have to pay $125 with Sprint, $400 with Verizon, and $400 with Cingular. The activation fee, by the way is $35. If you paid the $75 up front when you first got your phone, this included the $35 activation fee. Try and recall that your first bill did not include an activation fee, where as many peoples' first bills do. Also, try and look at your contract more closely. If you can, post a picture of it on the website and I will let you know if it looks bogus or legit.

Had a similar problem with sprint. I had better luck going to the store where I signed up then dealing with the maroons on the phone. Make copies of everything and NEVER let the original out of your hands. It'll take a while to deal with a "real" manager, maybe several trips or more but make sure to document each time you went in and who you spoke with. If it isn't, deal with a company store and not a reseller. The last time I dealt with the manager and he had the option of giving me my $150 refund or getting sued for $450 the next day, he gave me my $150 refund on the spot, AFTER FOUR MONTHS. What a bunch of jerks. I love it when they say "it doesn't say anything about a $75 deposit on your contract". And you say, "It does on mine".