- Report: #825719
Complaint Review: T-Mobile - Fort Worth Texas
Reported By:
Kiet -
Fort Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-Mobile
Fort Worth, 76131 Texas, United States of America
Phone:
Web:
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T-Mobile - Is It Legal For T-Mobile Say That I've Agreed To Certain Conditions And Not Provide The Proof? Fort Worth, Texas
Two days ago I filed a complaint with The Federal
Communications Commission (FCC) against T-mobile for making changes to my
current account that I clearly did not agree to.
On the morning of Dec. 23rd, I called T-mobile
and agreed to a plan that cost $99.98 per month. I logged onto T-mobile that
evening to order a phone and also to verify the changes that were made. I was
surprised to find that the changes are what I have agreed to earlier that day.
That evening, I emailed T-mobile to have my contract and the recording review.
On January 18th, I received a bill for $209.89. I
called T-mobile to inquire whether my contract has been reviewed. The loyal
department supervisor informed me that they have reviewed my contract, and that
no error has been made. The gentleman informed me that my contract cannot be
reverse or correct in anyway, and that I have to pay $209.89 per month. I requested
to hear the recording of my conversation with the representative from Dec. 23rd
but T-mobile will not provide me with the recording.
T-mobile made changes to my account that I did not agree to
in anyway. T-mobile is not willing to provide me with evidence of my agreement.
T-mobile simply tells me that they have reviewed my contract and charges me for
a substantial amount of money each month.
The recording of my conversation with the T-mobile
representative serves as my contract. As a client/customer, dont I have the
right to review the contract myself? Is it possible for T-mobile to say that I
have agreed to certain conditions without providing with such evidence?
Communications Commission (FCC) against T-mobile for making changes to my
current account that I clearly did not agree to.
On the morning of Dec. 23rd, I called T-mobile
and agreed to a plan that cost $99.98 per month. I logged onto T-mobile that
evening to order a phone and also to verify the changes that were made. I was
surprised to find that the changes are what I have agreed to earlier that day.
That evening, I emailed T-mobile to have my contract and the recording review.
On January 18th, I received a bill for $209.89. I
called T-mobile to inquire whether my contract has been reviewed. The loyal
department supervisor informed me that they have reviewed my contract, and that
no error has been made. The gentleman informed me that my contract cannot be
reverse or correct in anyway, and that I have to pay $209.89 per month. I requested
to hear the recording of my conversation with the representative from Dec. 23rd
but T-mobile will not provide me with the recording.
T-mobile made changes to my account that I did not agree to
in anyway. T-mobile is not willing to provide me with evidence of my agreement.
T-mobile simply tells me that they have reviewed my contract and charges me for
a substantial amount of money each month.
The recording of my conversation with the T-mobile
representative serves as my contract. As a client/customer, dont I have the
right to review the contract myself? Is it possible for T-mobile to say that I
have agreed to certain conditions without providing with such evidence?
1 Updates & Rebuttals
voiceofreason
North Carolina,United States of America
I should think they have to send you documentation
#2Consumer Comment
Fri, January 20, 2012
Whether by email or regular mail, I would think they owe you documents spelling out your contract's terms and conditions, as well has your monthly charges, itemized.
If you're not getting help from regular customer service, try their executive corporate offices.
If that gets you nowhere, contact your state agency overseeing mobile phone carriers.
Simply filing a complaint with the Feds would probably result in slower resolution than going to the state agency, and don't just file. Ask them what your rights are here, and what T Mobile's required to do for you.
Last, your grammar is terrible. To quote you, "surprised to find that the changes are what I have agreed to". Clearly you intended to write "NOT" agreed to. If you speak such mistakes as you wrote them, no surprise you and whoever you're dealing with will never get the story straight. Proof read whatever you write to anyone regarding this before you send.
