- Report: #92855
Complaint Review: T-Mobile - Nationwide
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T-Mobile
www.tmobile.com Nationwide, U.S.A.
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T-Mobile Fraudulent Billing for AIM Spam Nationwide
I received a statement from T-Mobile showing an excess of 600 text messages from an unknown source at all hours. I called their billing department, only to be told those were messages from AOL. Not once did any message from AOL reach my daughter's phone, and the supervisor at T-mobile stated that those messages were "silent" and never received.
T-mobile is charging us for something no one can verify as part of their 'agreement' with AOL?
Their solution? Set up a filter or change my daughter's number to stop the spam from AOL for which I was being charged. They refused to deny the charges as they "have an agreement with AOL to provide their services." Services which are never received, can't be verified, yet are added to my T-mobile bill?
I asked who was next up on the ladder in which to address this complaint and was told to fax a letter, that no one was available to help me. The attitude presented was "too bad, so sad, not a d**n thing you can do about it, but send a fax if it'll make you feel better."
This offering of AOL's 'services' by T-mobile cost me over $40 by the time it was discovered. It's bad enough that our calls are constantly dropped, now we're being charged for an unwanted 'service' between T-mobile and AOL.
Jackie
Denton, Texas
U.S.A.
T-mobile is charging us for something no one can verify as part of their 'agreement' with AOL?
Their solution? Set up a filter or change my daughter's number to stop the spam from AOL for which I was being charged. They refused to deny the charges as they "have an agreement with AOL to provide their services." Services which are never received, can't be verified, yet are added to my T-mobile bill?
I asked who was next up on the ladder in which to address this complaint and was told to fax a letter, that no one was available to help me. The attitude presented was "too bad, so sad, not a d**n thing you can do about it, but send a fax if it'll make you feel better."
This offering of AOL's 'services' by T-mobile cost me over $40 by the time it was discovered. It's bad enough that our calls are constantly dropped, now we're being charged for an unwanted 'service' between T-mobile and AOL.
Jackie
Denton, Texas
U.S.A.
1 Updates & Rebuttals
Some
SOmewhere,Virginia,
U.S.A.
your daughter must have logged on to AOL chat
#2UPDATE Employee
Sun, August 01, 2004
At sometime your daughter must have logged on to AOL chat and put in her phone number to log on. THis is the only way that you can get these messages so if she's recieving them she's logged on using her phone number. Parents sometimes don't realise that their kids will do this and often blame T-Mobile. Just have your daughter log out of whatever she logged into.
