Complaint Review: Target - San Antonio Texas

If less than 40% of people save their receipts, then I guess that over 60% of people are brainless. It amazes me that anyone would expect to be able to return an item to a business without a receipt. How hard is it to have a file in your file cabnet, or even a shoe box where you put your receipts? And if you're talking about returning gifts you received, then I say too bad. Obviously the person that gave you this gift doesn't want you to return it, or they would have included a gift receipt when they gave it to you. While you're out shopping, you need to buy a clue....just make sure you save the receipt.

I actually work at Guest Service at Target. I hear this everyday! I agree, Target's Policy is a bit rediculous! Almost everyone who registers at Target is told, or is suppost to be told, when they get their registry scanner to ask for Gift Recipts. Even the cashiers tell the coustomers buying for the Bride/Groom/Expectant Parent, that there are Gift Recipts on the bottom of their recipt! It's not like you have to jump over hurdles to get a gift recipt. Sure, some people think it is rude to ask for recipts! I understand that too. However, if it is for a big event such as, a wedding or baby shower, more people are understanding of the fact that of the possibility of the person getting dupicates of an item! It's not an unheard of thing!!!! There are ways arround a gift recipt! You are alowed two no recipt returns over a 12 month period, granted the item is under $20.00. The same option is available for registre coustmers too. You are allowed to get the two no recipt returns. That allows for you to have 4, under $20, returns. (We can also look up a recipt by Check, Debit or Credit Card up to 90 days!) Most Guest Service clerks will be nice and add up small items untill it reaches the $20.00 mark. (That allows you to return more items; as a coustomer you have to come with a mentality that we just work for the company, WE DON'T MAKE THE POLICYS!) Sure the price amout is a little unfair, but think about this. How hard would it be to go grab something off the shelf and then take it up to Guest Service and say "I got this as a gift. I don't have a gift recipt, what do I do?!" We do give you that option to do the no recipt return. However, we aren't going to just keep handing over company money merchandise that you might or might not have paid for! Believe it or not there are people who are muliple offenders of this policy, and our Assets Protection do figure out who those people are but we aren't going to pay them to sit in a black room and watch 20 screens just to find shop lifters. They have other things to do too. . Working at Guest Service and seeing this problem every now and then I'll let you know, most of the items that people are trying to return are things they decided they didn't want. About 20% are people who got multiples of the same item. You brought up that it is shows on your list that the item was purchased. Not to long ago there was a way that we could do a purchase log return. The only problem was that even after that item was returned, there was no way that it would remove that item from the registree, allowing people to still return the same items over and over again; stolen or legitiment. Unlike Walmart, we don't have someone standing at the front door putting a sticker on your merchandise showing that you brough it in, perhaps we should, but we don't! We also don't keep an inventory list of every store in each store. So sure we could see that a picture frame was purchased at our store and there was one purchased on your registree, but that has nothing at all to do with the return policy. We can always add items to our inventory. The way we add items back into our store is by returning them. We can't just put them back on the shelf, because we do have to send in reports of overages/shortages of store totals every day! Moral of your story.... Find out the return policy before you register!

I actually work at Guest Service at Target. I hear this everyday! I agree, Target's Policy is a bit rediculous! Almost everyone who registers at Target is told, or is suppost to be told, when they get their registry scanner to ask for Gift Recipts. Even the cashiers tell the coustomers buying for the Bride/Groom/Expectant Parent, that there are Gift Recipts on the bottom of their recipt! It's not like you have to jump over hurdles to get a gift recipt. Sure, some people think it is rude to ask for recipts! I understand that too. However, if it is for a big event such as, a wedding or baby shower, more people are understanding of the fact that of the possibility of the person getting dupicates of an item! It's not an unheard of thing!!!! There are ways arround a gift recipt! You are alowed two no recipt returns over a 12 month period, granted the item is under $20.00. The same option is available for registre coustmers too. You are allowed to get the two no recipt returns. That allows for you to have 4, under $20, returns. (We can also look up a recipt by Check, Debit or Credit Card up to 90 days!) Most Guest Service clerks will be nice and add up small items untill it reaches the $20.00 mark. (That allows you to return more items; as a coustomer you have to come with a mentality that we just work for the company, WE DON'T MAKE THE POLICYS!) Sure the price amout is a little unfair, but think about this. How hard would it be to go grab something off the shelf and then take it up to Guest Service and say "I got this as a gift. I don't have a gift recipt, what do I do?!" We do give you that option to do the no recipt return. However, we aren't going to just keep handing over company money merchandise that you might or might not have paid for! Believe it or not there are people who are muliple offenders of this policy, and our Assets Protection do figure out who those people are but we aren't going to pay them to sit in a black room and watch 20 screens just to find shop lifters. They have other things to do too. . Working at Guest Service and seeing this problem every now and then I'll let you know, most of the items that people are trying to return are things they decided they didn't want. About 20% are people who got multiples of the same item. You brought up that it is shows on your list that the item was purchased. Not to long ago there was a way that we could do a purchase log return. The only problem was that even after that item was returned, there was no way that it would remove that item from the registree, allowing people to still return the same items over and over again; stolen or legitiment. Unlike Walmart, we don't have someone standing at the front door putting a sticker on your merchandise showing that you brough it in, perhaps we should, but we don't! We also don't keep an inventory list of every store in each store. So sure we could see that a picture frame was purchased at our store and there was one purchased on your registree, but that has nothing at all to do with the return policy. We can always add items to our inventory. The way we add items back into our store is by returning them. We can't just put them back on the shelf, because we do have to send in reports of overages/shortages of store totals every day! Moral of your story.... Find out the return policy before you register!

I actually work at Guest Service at Target. I hear this everyday! I agree, Target's Policy is a bit rediculous! Almost everyone who registers at Target is told, or is suppost to be told, when they get their registry scanner to ask for Gift Recipts. Even the cashiers tell the coustomers buying for the Bride/Groom/Expectant Parent, that there are Gift Recipts on the bottom of their recipt! It's not like you have to jump over hurdles to get a gift recipt. Sure, some people think it is rude to ask for recipts! I understand that too. However, if it is for a big event such as, a wedding or baby shower, more people are understanding of the fact that of the possibility of the person getting dupicates of an item! It's not an unheard of thing!!!! There are ways arround a gift recipt! You are alowed two no recipt returns over a 12 month period, granted the item is under $20.00. The same option is available for registre coustmers too. You are allowed to get the two no recipt returns. That allows for you to have 4, under $20, returns. (We can also look up a recipt by Check, Debit or Credit Card up to 90 days!) Most Guest Service clerks will be nice and add up small items untill it reaches the $20.00 mark. (That allows you to return more items; as a coustomer you have to come with a mentality that we just work for the company, WE DON'T MAKE THE POLICYS!) Sure the price amout is a little unfair, but think about this. How hard would it be to go grab something off the shelf and then take it up to Guest Service and say "I got this as a gift. I don't have a gift recipt, what do I do?!" We do give you that option to do the no recipt return. However, we aren't going to just keep handing over company money merchandise that you might or might not have paid for! Believe it or not there are people who are muliple offenders of this policy, and our Assets Protection do figure out who those people are but we aren't going to pay them to sit in a black room and watch 20 screens just to find shop lifters. They have other things to do too. . Working at Guest Service and seeing this problem every now and then I'll let you know, most of the items that people are trying to return are things they decided they didn't want. About 20% are people who got multiples of the same item. You brought up that it is shows on your list that the item was purchased. Not to long ago there was a way that we could do a purchase log return. The only problem was that even after that item was returned, there was no way that it would remove that item from the registree, allowing people to still return the same items over and over again; stolen or legitiment. Unlike Walmart, we don't have someone standing at the front door putting a sticker on your merchandise showing that you brough it in, perhaps we should, but we don't! We also don't keep an inventory list of every store in each store. So sure we could see that a picture frame was purchased at our store and there was one purchased on your registree, but that has nothing at all to do with the return policy. We can always add items to our inventory. The way we add items back into our store is by returning them. We can't just put them back on the shelf, because we do have to send in reports of overages/shortages of store totals every day! Moral of your story.... Find out the return policy before you register!

I actually work at Guest Service at Target. I hear this everyday! I agree, Target's Policy is a bit rediculous! Almost everyone who registers at Target is told, or is suppost to be told, when they get their registry scanner to ask for Gift Recipts. Even the cashiers tell the coustomers buying for the Bride/Groom/Expectant Parent, that there are Gift Recipts on the bottom of their recipt! It's not like you have to jump over hurdles to get a gift recipt. Sure, some people think it is rude to ask for recipts! I understand that too. However, if it is for a big event such as, a wedding or baby shower, more people are understanding of the fact that of the possibility of the person getting dupicates of an item! It's not an unheard of thing!!!! There are ways arround a gift recipt! You are alowed two no recipt returns over a 12 month period, granted the item is under $20.00. The same option is available for registre coustmers too. You are allowed to get the two no recipt returns. That allows for you to have 4, under $20, returns. (We can also look up a recipt by Check, Debit or Credit Card up to 90 days!) Most Guest Service clerks will be nice and add up small items untill it reaches the $20.00 mark. (That allows you to return more items; as a coustomer you have to come with a mentality that we just work for the company, WE DON'T MAKE THE POLICYS!) Sure the price amout is a little unfair, but think about this. How hard would it be to go grab something off the shelf and then take it up to Guest Service and say "I got this as a gift. I don't have a gift recipt, what do I do?!" We do give you that option to do the no recipt return. However, we aren't going to just keep handing over company money merchandise that you might or might not have paid for! Believe it or not there are people who are muliple offenders of this policy, and our Assets Protection do figure out who those people are but we aren't going to pay them to sit in a black room and watch 20 screens just to find shop lifters. They have other things to do too. . Working at Guest Service and seeing this problem every now and then I'll let you know, most of the items that people are trying to return are things they decided they didn't want. About 20% are people who got multiples of the same item. You brought up that it is shows on your list that the item was purchased. Not to long ago there was a way that we could do a purchase log return. The only problem was that even after that item was returned, there was no way that it would remove that item from the registree, allowing people to still return the same items over and over again; stolen or legitiment. Unlike Walmart, we don't have someone standing at the front door putting a sticker on your merchandise showing that you brough it in, perhaps we should, but we don't! We also don't keep an inventory list of every store in each store. So sure we could see that a picture frame was purchased at our store and there was one purchased on your registree, but that has nothing at all to do with the return policy. We can always add items to our inventory. The way we add items back into our store is by returning them. We can't just put them back on the shelf, because we do have to send in reports of overages/shortages of store totals every day! Moral of your story.... Find out the return policy before you register!