- Report: #39765
Complaint Review: Target - Warwick Rhode Island
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Target
Bald Hill Rd Rte 2 Warwick, Rhode Island, U.S.A.
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Target return policy a ripoff joke Warwick Rhode Island
My husband and I received a DVD player for Chirstmas and it was defective. I had no receipt and just wanted to exchange it for the same model. The return department had fisrt said if it was over $74 we could not return it. We told them we just wanted to exchange it, so they sent us to electronics to get another one. The salesperson there said that they didn't have anymore in stock, so we asked to see the supervisor. She told us that it was a clearance item that they don't sell them anymore. So now we're really pissed off. We go back to the return desk and she tells us that it's our problem and to call the manufactuer.Then she was going to refuse to give us our DVD player back and we told her that we where going to call the cops. We are now waiting for the corporate office to call us back. I will NEVER deal with that store again.
Robin
Johnston, Rhode Island
U.S.A.
Robin
Johnston, Rhode Island
U.S.A.
5 Updates & Rebuttals
Melissa
OKLAHOMA CITY OK,Oklahoma,
U.S.A.
Apologies from an employee
#2UPDATE Employee
Fri, April 18, 2003
I would like to extend my apologies as a Target Guest Service employee. I have worked for target for a year and a half in the Guest Service Dept. and have dealt with this exact situation several times. First they should have offered a receipt look up. If the item was purchased with a check, debit card, or credit card, they receipt could have been looked up and a refund of the amount paid could have been issued. If that was not possible because cash was paid they could have offered an exchange on a defective item. They could have also called other local targets to check and see if the same model was in stock at another store for your exchange. If all of these failed the only option left would be to offer the credit of the close out amount towards another dvd player. It just doesn't seem they tried to help with any of these other options. I do apologize. I always try to check all options before letting a guest go away unhappy. Maybe you should change Targets. I know most employees try to give 100% because that is the way we are supposed to be trained.
V
Penfield,New York,
U.S.A.
MAYBE YOU SHOULD SWITCH TARGETS?
#3UPDATE Employee
Mon, March 31, 2003
I'd like to apologize for the treatment you recieved at that particular store. I have worked the Service counter since I started with Target last year and know that in that case we would have allowed you to exchange that DVD player for another...possibly with you having to "pay up" for the item. I'm not saying this to defend Target, I myself am fed up with the company and am frantically searching for another job, I am saying this: Those people were wrong in how they treated you, and I'd like to apoligize.
V
Penfield,New York,
U.S.A.
MAYBE YOU SHOULD SWITCH TARGETS?
#4UPDATE Employee
Mon, March 31, 2003
I'd like to apologize for the treatment you recieved at that particular store. I have worked the Service counter since I started with Target last year and know that in that case we would have allowed you to exchange that DVD player for another...possibly with you having to "pay up" for the item. I'm not saying this to defend Target, I myself am fed up with the company and am frantically searching for another job, I am saying this: Those people were wrong in how they treated you, and I'd like to apoligize.
V
Penfield,New York,
U.S.A.
MAYBE YOU SHOULD SWITCH TARGETS?
#5UPDATE Employee
Mon, March 31, 2003
I'd like to apologize for the treatment you recieved at that particular store. I have worked the Service counter since I started with Target last year and know that in that case we would have allowed you to exchange that DVD player for another...possibly with you having to "pay up" for the item. I'm not saying this to defend Target, I myself am fed up with the company and am frantically searching for another job, I am saying this: Those people were wrong in how they treated you, and I'd like to apoligize.
V
Penfield,New York,
U.S.A.
MAYBE YOU SHOULD SWITCH TARGETS?
#6UPDATE Employee
Mon, March 31, 2003
I'd like to apologize for the treatment you recieved at that particular store. I have worked the Service counter since I started with Target last year and know that in that case we would have allowed you to exchange that DVD player for another...possibly with you having to "pay up" for the item. I'm not saying this to defend Target, I myself am fed up with the company and am frantically searching for another job, I am saying this: Those people were wrong in how they treated you, and I'd like to apoligize.
