Complaint Review: Tax Incorporated - Los Angeles California

To all of our valued clients, and to those considering;

Hiring a tax relief firm to settle your tax debt is one of the most important financial considerations of peoples lives. You need to be assured that the firm you hire will live up to your expectations and provide reliable support and outstanding results. The Ripoff Report (ROR) has been a popular, reflexive research tool for many consumers as it promises to bring clarity to the sometimes foggy hiring process by illuminating both bad service and poor results. The ROR has the potential to be a terrific, impartial forum to base decisions off of. Its shortcomings, however, are very important to consider.

In the nine years Tax Inc. has been in business, we have received roughly 30 anonymous statements on the RORs website. Some of these statements I'm sure are valid, while others seem to be less so. The problem is, the complaints are all anonymous. There is no verification process from the ROR to validate the source of the complaint and no feasible way for our firm to mediate the issue. The ROR is simply an open forum allowing anyone to post derogatory statements on our company with complete uncertainty that those statements are accurate or truthful. This contradicts the RORs ultimate agenda: to help consumers make impartial, informed hiring decisions. If the statements were verified, and mediation sought, it would better highlight the steps our company has taken to successfully manage complaints and allow for stronger decision making. It does not.

Though we strive to avoid complaints altogether, the unfortunate reality is that, as in any healthy company, complaints will invariably arise. This can be for a variety of reasons, and as we enter our tenth year of doing business and our 20,000th client, we've tried to isolate the causes and repair any inconsistencies within our organization that may have been a contributing factor. The complaints generally fall into one of several categories:

    Not returning phone calls promptly
    Poor handling of account
    Errors on paperwork
    Unhappy with outcome of the case

Admittedly there have been valid instances where we have not serviced the client to the standards we expect, and where appropriate have made every attempt to reconcile the mistake or oversight. But failures, fortunately, do have their importance. They allow us to better understand the service process within our firm and tighten the screws, thereby strengthening our approach to customer service.

On a final note, I have provided a few of the standout accomplishments this firm has achieved in the nine years since we first opened our doors. Im hopeful one day the ROR will provide a section for this alongside the disputes:

    To date, our approval rating is greater than 99%. Thats better than GM, Apple
      or H&R Block, combined.
    The odds of having a poor experience with our firm are less than 1%.  
    We generate 30% of our business through referral. Happy clients happily promote.
    We pioneered a proprietary information management system to expedite form
     drafting and increase resolution response by 80%. We know of no other company to
     provide this type of cutting-edge technology, and have been approached to license
     the software numerous times.
    We provide pro-bono work for the elderly and economically hardshipped.

We get letters from satisfied clients every month, and proudly post them in the office and list them as success stories on our website for inspiration. We hope to someday count yours among them.

Sincerely,

Josh Silver, CEO
Tax Inc.