- Report: #776837
Complaint Review: Team Xtreme Sales LLC - Phoenix Arizona
Reported By:
Lewanda -
Newport News, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Team Xtreme Sales LLC
P.O. Box 43885 Phoenix, 85080 Arizona, United States of America
Phone:
Web:
www.teamxtremesales.com
Categories:
Business Rating:
(0)
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Team Xtreme Sales LLC Scammed by young women pretending to be college students selling magazines and books Phoenix, Arizona
I purchased an over-priced book ($40 + $15 for FedEx shipping/handling) from a "college student" on Sept 12, 2011 (door to door sales). She was African-American and said her name was "Tia Porter" and that she lived in my neighborhood. She seemed nervous and rather chatty. That should have tipped me off.
I realized I had been scammed when I searched online for Team Xtreme Sales LLC and found multiple complaints against the company. The receipt showed no telephone number or an email address. In addition, the website address -- www.teamxtremesales.com -- is only a web server's default page. Two hours later, another "college student" (named Sabrina and working for the same company) rang my doorbell! I tried to get answers from her, but she pretended to know nothing and acted like she was a victim, too, because she was concerned about getting paid. She supposedly lived in my neighborhood, too.
I really wish I had photographed her with my cell phone, because I could have submitted that photo to the police and the local news station to get help identifying the girl. This would have led to the ring leader.
I filed a complaint with the Better Business Bureau in Arizona. I also submitted a detailed report to the FTC and my city's police department. Hopefully, this will lead to something, but I doubt it.
The receipt states a cancellation request must be received by them by midnight of the third day after purchase. That's a ridiculous ! Well, I sent a cancellation letter via Certified mail with a Return Receipt. Waiting to see what happens.
I realized I had been scammed when I searched online for Team Xtreme Sales LLC and found multiple complaints against the company. The receipt showed no telephone number or an email address. In addition, the website address -- www.teamxtremesales.com -- is only a web server's default page. Two hours later, another "college student" (named Sabrina and working for the same company) rang my doorbell! I tried to get answers from her, but she pretended to know nothing and acted like she was a victim, too, because she was concerned about getting paid. She supposedly lived in my neighborhood, too.
I really wish I had photographed her with my cell phone, because I could have submitted that photo to the police and the local news station to get help identifying the girl. This would have led to the ring leader.
I filed a complaint with the Better Business Bureau in Arizona. I also submitted a detailed report to the FTC and my city's police department. Hopefully, this will lead to something, but I doubt it.
The receipt states a cancellation request must be received by them by midnight of the third day after purchase. That's a ridiculous ! Well, I sent a cancellation letter via Certified mail with a Return Receipt. Waiting to see what happens.
3 Updates & Rebuttals
Lewanda
Newport News,Virginia,
United States of America
Thank you Better Business Bureau of Arizona
#2Author of original report
Fri, October 21, 2011
This ordeal began September 12, 2011 and on Friday, October 21, 2011, it ended, thanks to the Better Business Bureau of Arizona. They assisted me in contacting Team Xtreme Sales LLC. After sending letters back and forth, I finally received a refund check for the full amount of my purchase.
Needless to say, I won't be purchasing anything from door-to-door salespeople in the future. A "No Soliciting" sign is now on my front door. One dishonest person ruined it for the rest of them.
Thank you again to the BBB of Arizona.
Lewanda
Newport News,Virginia,
United States of America
Finally...a response via email
#3Author of original report
Tue, September 20, 2011
Recent development....
Since the email shown on the website is useless and my emails were returned to me undeliverable, I decided to change the last part of the email address to make it match the website address. That worked! Finally, someone named Andrew Martinick responded. He informed me that they do not accept cancellation requests via email. He went on to explain that they will accept a copy of the receipt (the back must be completed), postmarked no later than 3 days after the sale. (By the way, the website and the receipt do not mention postmarked notices. The wording leads the customer to believe they only have 3 days to mail in their cancellation request.)
I wrote back and told him that I mailed a cancellation request, the day after the sale, via Certified Mail with Return Receipt. According to the tracking, a notice was left on September 16, 2011.
Yesterday, on the local news, an elderly couple said they were scammed by a teenage boy selling books. He pretended to be the nephew of their neighbor. Luckily, they were able to stop the check.
http://www.wvec.com/news/local/Books-for-children-pitch-may-be-fiction-130170083.html
Lewanda
Newport News,Virginia,
United States of America
Team Xtreme Sales LLC
#4Author of original report
Thu, September 15, 2011
Team Xtreme Sales LLC did not have a website for 2 days...until now. When I checked on September 12th, there was no website. Also, the email I sent to [email protected] (I found this email address on the cached version stored on Google) was returned to me with a FAILURE NOTICE.
Their new website has a Contact Form and also lists the same email address I sent a message to on Monday, September 12, 2011. I submitted a cancellation request using the Contact Form and resent my email. Hopefully, this time, they will respond.
There's also a website LOGIN feature that allows you to type in the remaining digits of the receipt number. It starts with D011. However, that did not work. An error message popped up --
"Microsoft OLE DB Provider for ODBC Drivers error '80004005'[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified/receipt.asp, line 44"
I'm waiting to see what happens next. Stay tuned...
