- Report: #1305607
Complaint Review: Teleflora - Nationwide
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Author Not Confirmed
Why?
Teleflora
Nationwide, USA
Phone:
1-800-493-5610
Web:
teleflora.com
Categories:
Business Rating:
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Teleflora Ordered Prom Corsage and it never showed up. Los Angeles, CA Nationwide
I ordered my son's prom corsage to be delivered on May 13th, a day prior to the actual event, just to be safe. The order was placed at the beginning of the week, processed, and a confirmation given, I was even given a choice of florist to be used in my area, all was well.
The day of delivery nothinig arrived, I thought maybe the delivery was running late, so I waited until 6:30 pm and placed a call, the response that followed was mind blowing. After sitting on hold for over 30 minutes, I was told that there was a problem processing my card, I was confused by this as no one had called to inform me of this issue, a confirmation number had been given, and accoring to their website everything we fine with the order. I said okay, it is a good thing that we did not need the flowers tonight, but the prom is tomorrow, please while I am on the phone, process the payment, get an approval code code, give me a new confirmaiton code, and a delivery time.
The order was processed, card charged, approval code received, confirmation code given, delivery time given by 1:00 pm, and I stressed the prom that evening. Next day, 1pm cam and went, called talked to someone else, who told my my card had been refunded and that no prom corsage would be delivered.....why you are asking, they clain that there was a processing issue. Are you kidding? i asked to speak to a supervisor, sat on hold for over thirty minutes, no one ever came to the phone.
Long story short, avoid at all cost, they are not reliable. I checked with my bank, no charge had ever been attempted my teleflora on my card on either date. I am not sure what type of issue that are trying to pull but this is ridiculous. you do not tell people that flowers will be delivered, if you have no intent of following through. Thank God I was able to find a local florist take in the picture from teleflora and they created the same corsage for half the price.
