A_long00
Royal Oak,#2Author of original report
Thu, June 11, 2009
The Cover Guy is willing to make me a brand new cover! I understand they have policies and procedures in place. I think some of the misunderstanding could have been handled with a phone call earlier on in this process. I am happy with the response I am receiving now and I am looking forward to receiving my new cover. I have not received the new cover yet, but I have confidence they will deliver.
A_long00
Royal Oak,#3Author of original report
Thu, June 11, 2009
The Cover Guy is willing to make me a brand new cover! I understand they have policies and procedures in place. I think some of the misunderstanding could have been handled with a phone call earlier on in this process. I am happy with the response I am receiving now and I am looking forward to receiving my new cover. I have not received the new cover yet, but I have confidence they will deliver.
A_long00
Royal Oak,#4Author of original report
Thu, June 11, 2009
The Cover Guy is willing to make me a brand new cover! I understand they have policies and procedures in place. I think some of the misunderstanding could have been handled with a phone call earlier on in this process. I am happy with the response I am receiving now and I am looking forward to receiving my new cover. I have not received the new cover yet, but I have confidence they will deliver.
A_long00
Royal Oak,#5Author of original report
Thu, June 11, 2009
The Cover Guy is willing to make me a brand new cover! I understand they have policies and procedures in place. I think some of the misunderstanding could have been handled with a phone call earlier on in this process. I am happy with the response I am receiving now and I am looking forward to receiving my new cover. I have not received the new cover yet, but I have confidence they will deliver.
Online Team
Burlington,#6UPDATE Employee
Thu, June 04, 2009
Customer signed cover as "ok" with the shipping company when the cover was damaged, days later the customer informs that the cover is damaged in shipping??? The shipping company still allowed the customer to make a claim and has compinsated her, we have also offered to remake the cover for the customer. Customer still not happy????