Complaint Review: The Deal on Wheels - ozark Missouri

Place order on May 30, 2013 with Brad.  I was told would arrive in 5-7 business days received email that Parker Products, LLC had received payment.

I called on June 2, 2013  spoke with Connie and asked for tracking #.  I had a friend watching for delivery while I was on vacation.

Returned on June 12, 2013---no rims. Continously called and there was no recording and phone difficulties. I spoke with Jeff on July 12, 2013 he said that he was an answering service and that I needed to call back and speak with Connie in the accounting department the next day.

Subject: Re: Parker Products, LLC Customer Receipt/Purchase Confirmation

To: "Connie Nichols"[email protected] Date: Wednesday, June 12, 2013, 10:38 PM>June 13, 2013 attempted to call numerous times still phone difficulties, I kept trying different options hopeing to speak with a live person. Hi Connie We spoke on 6/2  I explained that I have not received an email with the tracking # as indicated in my confirmation on May 30, 2013.You said that I would receive shortly.I then spoke with John on June 4 indicating that I still had not received email with tracking # he said that I would receive shipment in 7-10 business days.  Could you please email me with the tracking # and status update. Thank you Mary On Thu, 6/13/13, ONE STOP RIM SHOP ="mailto:[email protected]" >[email protected] From: ONE STOP RIM SHOP mailto:[email protected]" [email protected] Subject: Sales Receipt from 1-STOP RIM SHOP [email protected], [email protected]

Date: Thursday, June 13, 2013, 10:49 AM Dear MARY THANK YOU FOR YOUR ORDER. HERE IS YOUR SALES RECEIPT AND YOUR PAYMENT HAS BEEN PROCESSED. ALL CREDIT CARD CHARGES WILL APPEAR FROM PARKER PRODUCTS, LLC ON YOUR STATEMENT.

PLEASE REVIEW YOUR SALES RECEIPT CLOSELY TO MAKE SURE YOUR ORDER IS CORRECT.YOU WILL RECEIVE TRACKING INFORMATION WITHIN 7-10 BUSINESS DAYS. IF FOR ANY REASON YOU DO NOT RECEIVE TRACKING OR NEED TO OBTAIN ORDER INFORMATION PLEASE CONTACT ME. FOR FASTER RESPONSE PLEASE EMAIL ME AT: [email protected]"  IF YOUR ORDER REQUIRES CUSTOM DRILLING, CUSTOM PAINT, CHROMING AND/OR ANY CUSTOM FITMENT MODIFICATIONS PLEASE ALLOW MORE TIME FOR YOUR TRACKING.PLEASE ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR WHEEL AND TIRE PACKAGES UNLESS SPECIFIED OTHERWISE ON YOUR SALES RECEIPT. 

AGAIN, YOUR ORDER IS GREATLY APPRECIATED AND WE ARE COMMITTED TO PROVIDING YOU WITH QUALITY CUSTOMER SERVICE AND PRODUCTS.

NOELLE---- ONE STOP RIM SHOP

PO BOX 667

OZARK MO 65721

(866)377-4913x200

Sale#: 5665 Date: 06/03/2013 $0.0

Sold To: MARY

ShipVia: UPS

VEHICLE: 013

HONDA PILOT SALES ASSOCIATE:SC PAYMENT METHOD: AMEXP Activity Quantity Rate Amount 22X8.5 AKUZA REAPER CHROME 5X120 4 382.001,528.00 HIGH OFFSET WHEELS MUST BE DRILLED TO 5X120. THE ONLY SET LEFT IS 5X114.3IN ELITE FL**.WHEEL WILL SHIP INTO MISSOURI WAREHOUSE. WE WILL HAVE TRACKING FROM MISSOURI WHEN WHEELS ARRIVE

SubTotal: $1,528.00 Shipping: $130.00 Total: $1,658.00 Amount Received: $1,658.00 Balance Due: $0.00

ALL SALES ARE FINAL ON DISCONTINUED WHEELS PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS. [email protected]

[email protected]

417-818-8203 MOBILE

(417)443-3358 FAX

On Thu, Jun 13, 2013 at 7:55 AM, MARY Hi Connie Could you please tell me what this means? WHEELS MUST BE DRILLED TO 5X120. THE ONLY SET LEFT IS 5X114.3 IN ELITE FL. WHEEL WILL SHIP INTO MISSOURI WAREHOUSE. WE WILL HAVE TRACKING FROM MISSOURI WHEN WHEELS ARRIVE That was not something mentioned to me and I have no idea what that means. Thanks Mary Thu, 8:00 Connie Nichols to you Re: Sales Receipt from 1-STOP RIM SHOP Dear Mary, This is a discontinued wheel. There is only one set of these left. Your Honda Pilot is a 5x120 bolt pattern. The only set has a 5x114.3 bolt pattern drilled on it. Since it is a covered cap they are drilling another bolt pattern on  your wheels to accommodate your bolt pattern.  it is common with most covered cap wheels to drill multiple bolt patterns to fit various vehicles. They are at the driller. They will be shipping when they have the bolt pattern complete. THANK YOU, CONNIE I then called local tire dealer and they called manufacturer.Manufacturer stated that if rims were redrilled, that that would void all warrantees. At this point I called Connie's cell #417-818-8203 MOBILE. She asked me to hold and she made a call. They are not drilling my rims, Brad was able to locate another set. She wasn't certain when they would go out possible early next week. I explained that I was originally told 5-7 days when the order was processed on May 30, 2013. She would ceck and let me know.  I asked for tracking #'s and a revised invoice to reflect that the rims were not DISCONTINUED and not being drilled. She said that she would email me. Hi Connie This is the same invoice.2 things needs to be changed... one is that you are not drilling additional holes and the second is that these rims are not discontinued. Also, I need the tracking # so I can check eta. Thanks Mary From: ONE STOP RIM SHOP [email protected] Subject: Sales Receipt from 1-STOP RIM SHOP To: [email protected] Date: Thursday, June 13, 2013, 1:03 PM Dear MARY, THANK YOU FOR YOUR ORDER. HERE IS YOUR SALES RECEIPT AND YOUR PAYMENT HAS BEEN PROCESSED. ALL CREDIT CARD CHARGES WILL APPEAR FROM PARKER PRODUCTS, LLC ON YOUR STATEMENT.PLEASE REVIEW YOUR SALES RECEIPT CLOSELY TO MAKE SURE YOUR ORDER IS CORRECT.YOU WILL RECEIVE TRACKING INFORMATION WITHIN 7-10 BUSINESS DAYS. IF FOR ANY REASON YOU DO NOT RECEIVE TRACKING OR NEED TO OBTAIN ORDER INFORMATION PLEASE CONTACT ME. FOR FASTER RESPONSE PLEASE EMAIL ME AT:>IF YOUR ORDER REQUIRES CUSTOM DRILLING, CUSTOM PAINT, CHROMING AND/OR ANY CUSTOM FITMENT MODIFICATIONS PLEASE ALLOW MORE TIME FOR YOUR TRACKING.PLEASE ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR WHEEL AND TIRE PACKAGES UNLESS SPECIFIED OTHERWISE ON YOUR SALES RECEIPT. MY OFFICE HOURS ARE 9AM-5PM CENTRAL TIME BUT YOU ARE ALWAYS WELCOME TO EMAIL ME AFTER HOURS.AGAIN, YOUR ORDER IS GREATLY APPRECIATED AND WE ARE COMMITTED TO PROVIDING YOU WITH QUALITY CUSTOMER SERVICE AND PRODUCTS.

NOELLE CUSTOMER SERVIC

E 417.818.8203 MOBILE

417.443.3358 FAX

866.377.4913 SALES OFFICE

 Sales Receipt -

ONE STOP RIM SHOP

PO BOX 667

OZARK,MO 65721

(866)377-4913x200

Sale #: 5665

Date: 06/03/2013 $0.00

 Sold To: MARY Ship;Via: UPS

 VEHICLE: 2013 HONDA PILOT

SALES ASSOCIATE: SC

PAYMENT;METHOD AMEXP

Activity Quantity Rate Amount 22X8. 5AKUZA REAPER CHROME 5X120 4 382.00 1,528.00 HIGH OFFSET [email protected] 678 834 5150 WHEELS MUST BE DRILLED TO 5X120. THE ONLY SET LEFT IS 5X114.3 IN ELITE FL WHEEL WILL SHIP INTO MISSOURI WAREHOUSE. WE WILL HAVE TRACKING FROM MISSOURI WHEN WHEELS ARRIVE 6/13 WHEELS SHIPPING FROM EL PASO TEXAS AND NOT BEING DRILLED.  SubTotal: $1,528.00 Shipping: $130.00 Total: $1,658.00 Amount Received: $1,658.00

 Balance Due: $0.00 ALL SALES ARE FINAL ON DISCONTINUED WHEELS PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS. [email protected] 417-818-8203 MOBILE (417)443-3358 FAX Fri, 12:40 PM from Connie Nichols Re: Sales Receipt from 1-STOP RIM SHOP i noticed that so i called the warehouse and they assured me that all 4 left.wait till it gets to the next scan facility and you will see movement.  they assured me it would be there by tuesday THANK YOU CONNIE Hi Connie I went into UPS it was only shipped yesterday at only one of the tracking #'s work ; 1Z8741E40310085493 There is no ETA on file. Do you know how it was shipped 3-5 days or 7-10 days.. Thanks Mary On Fri, 6/14/13, ONE STOP RIM SHOP [email protected] From: ONE STOP RIM SHOP THEDEALONWHEELS.COM Subject: Sales Receipt from 1-STOP RIM SHOP Date: Friday, June 14, 2013, 11:29 AM Dear MARY THANK YOU FOR YOUR ORDER. HERE IS YOUR SALES RECEIPT AND YOUR PAYMENT HAS BEEN PROCESSED. ALL CREDIT CARD CHARGES WILL APPEAR FROM PARKER PRODUCTS, LLC ON YOUR STATEMENT.PLEASE REVIEW YOUR SALES RECEIPT CLOSELY TO MAKE SURE YOUR ORDER IS CORRECT.YOU WILL RECEIVE TRACKING INFORMATION WITHIN 7-10 BUSINESS DAYS. IF FOR ANY REASON YOU DO NOT RECEIVE TRACKING OR NEED TO OBTAIN ORDER INFORMATION PLEASE CONTACT ME. FOR FASTER RESPONSE PLEASE EMAIL ME AT:IF YOUR ORDER REQUIRES CUSTOM DRILLING, CUSTOM PAINT, CHROMING AND/OR ANY CUSTOM FITMENT MODIFICATIONS PLEASE ALLOW MORE TIME FOR YOUR TRACKING. 

PLEASE ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR WHEEL AND TIRE PACKAGES UNLESS SPECIFIED OTHERWISE ON YOUR SALES RECEIPT MY OFFICE HOURS ARE 9AM-5PM CENTRAL TIME BUT YOU ARE ALWAYS WELCOME TO EMAIL ME AFTER HOURS.AGAIN, YOUR ORDER IS GREATLY APPRECIATED AND WE ARE COMMITTED TO PROVIDING YOU WITH QUALITY CUSTOMER SERVICE AND PRODUCTS. NOELLE CUSTOMER SERVICE 417.818.8203 MOBILE 417.443.3358 FAX 866.377.4913 SALES OFFICE ------------------------------- Sales Receipt ------------------------------ ONE STOP RIM SHOP PO BOX 667 OZARK, MO 65721 (866)377-4913x200 Sale#: 5665 Date: 06/03/2013 $0.00 ---------------------------------------------------------------------------- Sold To: MARY Ship Via: UPS ---------------------------------------------------------------------------- VEHICLE: 2013 HONDA PILOT SALES ASSOCIATE SC PAYMENT METHOD:AM EXP Activity Quantity Rate Amount 22X8.5 AKUZA REAPER CHROME 5X120 382.00 1,528.00 HIGH OFFSET WHEELS MUST BE DRILLED TO 5X120. THE ONLY SET LEFT IS 5X114.3 IN ELITE FL**.WHEEL WILL SHIP INTO MISSOURI WAREHOUSE.WE WILL HAVE TRACKING FROM MISSOURI WHEN WHEELS ARRIVE 6/13 WHEELS SHIPPING FROM EL PASO TEXAS AND NOT BEING DRILLED. UPS TRACKING: 1z8741e40310085484 1z8741e40310085493 1z8741e40310085500 1z8741e40310085519 ____________________________________________________________________________ SubTotal: $1,528.00 Shipping: $130.00 Total: $1,658.00 Amount Received: $1,658.00 -------------------------------------- Balance Due: $0.00 ALL SALES ARE FINAL ON DISCONTINUED WHEELS PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS. [email protected] [email protected] 417-818-8203 MOBILE (417)443-3358 FAX Tue, Jun 18, 2013 at 6:41 PM Hi Connie I received 1 rim today. 2 rims are still in Texas because the wrong weight was indicated (not certain UPS was vague) 1 is lost says out for delivery but not on the truck. I spoke with Noelle earlier and she was going to check into and call me back. As of now no call was received Called and spoke with Noelle - UPS told her the same thing they told me. Noelle was fresh and condescending to me. She said that she didn't work for UPS "I am not wearing a UPS shirt". I asked her to call UPS and ask for a refund on the shipping since they did not deliver in the 3 days. She said that that was not a guarantee.I explained that I was paying almost double from the other sites and that the only reason that I had gone with your company was because I was going to get them quickly. My local tire place had called manufacturer and the rims will be in stock in 30-60 days.  That was a month ago.  Noelle asked me to hold and called someone on the other line so I could hear and they said that the rims would be in about 90 days... this is professional??? Then continued to insult me on the phone. We were going no where and then she asked what did I expect... I said my rims today as promised and she said that she can't do that and went on and on and on....I hung up. When I ordered on May 30, 2013 and was told 5-7 days, I have paid for items on May 30 that I have yet to receive. I was assured that I would have them time for a 6/18 birthday. 1 rim does me no good. I am hopefully in the next few days that the remainder will arrive. I am extremely disappointed with the process.Connie you have been polite, respectful and understanding.  I realize that you didn't have control over when they left your warehouse, or that there was something with the way that the shipping label was written or that UPS is unable to tell me where the rims are, but this is not my fault either... It took me this long to complete this email since I was so upset.When you are in the office, please give me a call to discuss what the next steps are. Thank you Mary