- Report: #797495
Complaint Review: The Dump - Newport News Virginia
Reported By:
flowermom -
Williamsburg, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Dump
124 Newmarket Square Newport News, 23605 Virginia, United States of America
Phone:
757-245-2208
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Dump Hanes Furniture Natural bed totally different than in the store and un-natural Newport News, Virginia
I bought an expensive natural bed from this company that stated in the store on the tag and on 3 large signs that thy used all natural materials.The bed in the store had a terrycloth 100% cotton cover,said it had a wool layer (flame retardant)and 4 inches of natural latex.
I had horrible customer service,and after talking to the manager about him being sure I would get the exact same bed from the warehouse(I order a bed from Haynes a few years ago and when I got it it was totally different)He assured me it would be identical.My husband picked up the bed and brought it home and it had a polyblend non-terrycloth cover,1% wool 56% toxic polyurathane foam and other blended materials? A totally different bed again.
I e-mailed the furniture and bedding regulatory board in Richmond VA.Any other ideas would be welcomed.
My husband has left the state on business,and the warehouse is not open so I am stuck with this mattress.They have a 24 hr return policy.
I will also contact the credit card company and see if there is anything they can do.
I would avoid the Dump and Haynes furniture.
I had horrible customer service,and after talking to the manager about him being sure I would get the exact same bed from the warehouse(I order a bed from Haynes a few years ago and when I got it it was totally different)He assured me it would be identical.My husband picked up the bed and brought it home and it had a polyblend non-terrycloth cover,1% wool 56% toxic polyurathane foam and other blended materials? A totally different bed again.
I e-mailed the furniture and bedding regulatory board in Richmond VA.Any other ideas would be welcomed.
My husband has left the state on business,and the warehouse is not open so I am stuck with this mattress.They have a 24 hr return policy.
I will also contact the credit card company and see if there is anything they can do.
I would avoid the Dump and Haynes furniture.
