- Report: #300697
Complaint Review: THE FIRM - GT Media - Internet
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THE FIRM - GT Media
www.thefirm.com Internet, U.S.A.
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THE FIRM - GT Media RIPOFF on shipping and handling and misleading on details of contents Internet
I have watched an infomercial many times about an exercise regimen called 'The Firm'. Decided to give it try and placed an order. Only at the end of the process did I get a complete picture of the costs, shipping and handling is outrageous ($20), and the several of the items 'included' in the package are only available IF you sign up for the 'repeat' of the items on a monthly basis (ie the 'free vitamins' are only if you fork over your cc for a monthly infusion, if not, you dont get the free trial; same for their 'advice help system').
The next day, I happened to pick up a local store's ad, and voila, it had the very same package for half the price, and I would not have to pay shipping and handling. I saw 'red', of course the infomercial says you have to order this direct. So I emailed back Customer Service email address, gave all my info and tried to cancel my order. The next morning, I called the CS phone, and again tried to cancel my order. First the woman tried to talk me out of canceling the order, then she told me that I could not cancel the order because it was in the shipping process. A week has gone by, and having not heard anything from them, no shipping notice, no delivery, I checked my cc statement online and there is a transaction from them. The next day, I get an email reply from CS, mind you - it takes them a week to reply to my email. Basically said, sorry -- you bought, you will get it, you will have to send it back (my cost) and we will refund you only the cost of the project (ie not the cost of the shipping/handling).
I feel I gave them plenty of heads up time to cancel my order. Especially in this day and time where all things spin on a dime, I feel they could have pulled my order and saved themselves and ME all of this aggravation.
Suffice it to say, I am no longer interested in their product and will do my very best to deter anyone to enter into a transaction with them. Long gone is what used to be 'Customer Service' - and unfortunately, it is because we have laid back and taken this kind of crap. It has become the norm now to be abused, rudely treated. You can not even ask for supervisor any longer, CS folks hang up on you, or give some excuse like 'she is busy' or 'there is none' on my shift, etc.
Too bad that they dont tell you all of this up front when you place an order, ie should be a disclaimer -- you have no rights past antie-upping the cost!
Susan
Pennington, New Jersey
U.S.A.
The next day, I happened to pick up a local store's ad, and voila, it had the very same package for half the price, and I would not have to pay shipping and handling. I saw 'red', of course the infomercial says you have to order this direct. So I emailed back Customer Service email address, gave all my info and tried to cancel my order. The next morning, I called the CS phone, and again tried to cancel my order. First the woman tried to talk me out of canceling the order, then she told me that I could not cancel the order because it was in the shipping process. A week has gone by, and having not heard anything from them, no shipping notice, no delivery, I checked my cc statement online and there is a transaction from them. The next day, I get an email reply from CS, mind you - it takes them a week to reply to my email. Basically said, sorry -- you bought, you will get it, you will have to send it back (my cost) and we will refund you only the cost of the project (ie not the cost of the shipping/handling).
I feel I gave them plenty of heads up time to cancel my order. Especially in this day and time where all things spin on a dime, I feel they could have pulled my order and saved themselves and ME all of this aggravation.
Suffice it to say, I am no longer interested in their product and will do my very best to deter anyone to enter into a transaction with them. Long gone is what used to be 'Customer Service' - and unfortunately, it is because we have laid back and taken this kind of crap. It has become the norm now to be abused, rudely treated. You can not even ask for supervisor any longer, CS folks hang up on you, or give some excuse like 'she is busy' or 'there is none' on my shift, etc.
Too bad that they dont tell you all of this up front when you place an order, ie should be a disclaimer -- you have no rights past antie-upping the cost!
Susan
Pennington, New Jersey
U.S.A.
1 Updates & Rebuttals
Heretoshedsomelight
Somewhere,Washington,
U.S.A.
Sorry about your bad experience with "The Firm"
#2Consumer Suggestion
Sun, January 20, 2008
Hi there, I am so sorry about your bad experience with "The Firm" fitness video series. I have them and they are challenging. I did one of them last night and my butt is on fire, in a good way. I wouldn't give up on them just yet because they are effective. They have a good balance of aerobics and light weights. Here is a suggestion though: if you do order them stick with the original 7 or 8 videos with the mansion setting. These are the most challenging. I also do Taebo workouts. These are very challenging as well. Have you ever ordered from collage video? They have a website, just use a search engine to locate them. They only sell fitness videos, dvds, and the equipment needed to do the videos. I have ordered from them a lot and have never had a problem with them. Good luck with your fitness goals, I know these two series have helped me reach mine.
