• Report:  #2439

Complaint Review: The Furniture Ranch - Phoenix Arizona

Reported By:
- Desert Hills, AZ,

The Furniture Ranch
1243 W. Union Hills Phoenix, 85027 Arizona, U.S.A.
(602) 430-6097
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We received new bedroom furniture in early January, 2000. Overall workmanship is good, but the following uncorrected flaws still exist:

1. The nightstand has four scratches or minor dents on the top drawer. This may have resulted from shipment; it was delivered haphazard on a pickup truck instead of a regular delivery truck most furniture companies use.

2. The armoire has shellac run marks nar the top on right and left sides. The two large drawers also have run marks on top.

3. The armoire has two drawers (lower half of unit) that are rubbing against the lower drawer when it is opened and closed. The drawers should, when opened, move smoothly and not rub against underlying drawer frames. They are wearing and this will continue if not corrected.

4. We asked the maker to make all six dresser drawer 6" deep. The drawers are closer to 4" in depth. On his bill, he said he would make the drawers 2" deeper "than the standard 4"-deep drawer."

This custom order was paid in full in early January.

We contacted the maker several times since then, and he has not only refused to make corrections, but he doesn't want us to call him any more. Since then, we have also reported this matter to the Arizona Attorney General's office.

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