- Report: #240069
Complaint Review: The Grant Mentor - Las Vegas NEvada
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Author Confirmed
Why?
The Grant Mentor
#231, 5348 Vegas Dr., Las Vegas, 89108 NEvada, U.S.A.
Phone:
866-407-1028
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Grant Mentor BILLED, did not order, WON'T REFUND. Claimed NO AMERICAN employees Las Vegas although Rep. Said Utah INTERNET
I did not order The Grant Mentor. They billed me $4.95, then 2 weeks later $69.95. I called them and could not get a native English speaker.I asked Customer Service if they had an American working there I could speak to. He snapped, "No! There are NO Americans employed here."
I went through 3 calls, was hung up on twice, and when I told them I did NOT order or want the service, they said, "Yes, you did, and you're paying for it, we NEVER give refunds." Then started quoting the rules again.
This is a BAD company. They do not listen, make no exceptions, do not work with customers, would not allow me to speak to a manager (in fact, told me it would be useless to speak to some one higher up), and are extremely RUDE.
Gayle
Des Moines, Iowa
U.S.A.
I went through 3 calls, was hung up on twice, and when I told them I did NOT order or want the service, they said, "Yes, you did, and you're paying for it, we NEVER give refunds." Then started quoting the rules again.
This is a BAD company. They do not listen, make no exceptions, do not work with customers, would not allow me to speak to a manager (in fact, told me it would be useless to speak to some one higher up), and are extremely RUDE.
Gayle
Des Moines, Iowa
U.S.A.
5 Updates & Rebuttals
Gayle
Des Moines,Iowa,
U.S.A.
Grant Mentor UpDate
#2Author of original report
Mon, April 02, 2007
I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end. Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you. Gayle
Gayle
Des Moines,Iowa,
U.S.A.
Grant Mentor UpDate
#3Author of original report
Mon, April 02, 2007
I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end. Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you. Gayle
Gayle
Des Moines,Iowa,
U.S.A.
Grant Mentor UpDate
#4Author of original report
Mon, April 02, 2007
I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end. Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you. Gayle
Gayle
Des Moines,Iowa,
U.S.A.
Grant Mentor UpDate
#5Author of original report
Mon, April 02, 2007
I am so grateful to Rip-Off Report. I got nowhere with this company until I filed this report. I was never allowed to speak to May, to whom I was referred in The Grant Mentor's rebuttal, and I logged another hour on my cell phone via explaining, re-explaining, holding, and 5 dropped calls on their end. Thanks, Rip-Off Report. You're the best. I am so glad there is someone fighting for us regular folks. I am CERTAIN I would have gotten no where without you. Gayle
Jake
Draper,Utah,
U.S.A.
We will refund you your money.
#6UPDATE Employee
Thu, March 22, 2007
Sorry for your problems with customer service. Please call back and ask for me, May, and I will refund your money right away. Sorry again, and know we will take care of this for you.
