- Report: #203713
Complaint Review: The Mobile Solutions - Tempe Arizona
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The Mobile Solutions
5000 Arizona Mills, Kiosk B/w Gates 2 & 3 Tempe, 85282 Arizona, U.S.A.
Phone:
480-4917090
Web:
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The Mobile Solutions bad customer service, malpractices, do not deal with them ripoff Tempe Arizona
Friday 7/21/2006
I purchased a motorola SLVR L6 phone from their kiosk in az mills mall. The rep Matt claimed it was a the latest TMobile phone and they were offering it for $50 & had a 50$ mail in rebate, and there begin my woes.
Well I bought in, it sounded like a sweet deal, even if i didnt get my 50$ rebate. Later that evening, I realized that the phone does NOT work with TMobile voice mail system. Every time you dial in, or if someone leaves you a voicemail, you get a garbage message ( Alpha Delta something.) Googled it out; the phone needed a SEEM edit.
I called up Tmobile, to ask them why my voicemail won't work, they said that its not a TMOBILE phone! I was like WHAA? So I go back to Matt (and his manager, Daniel is there too) at the kiosk, on monday 7/24/06, and ask him if he has a fix. He tries a bunch of stuff, doesn't work. I asked him why this is not a T mobile supported phone, and WHY does it not have Tmobile embossed on it anywhere. Then he tells me, its an unlocked import from europe!!
At this point I am FURIOUS. I ask him to take it back and null my contract that he renewed for 2 years. Of course, he says he can not. So well the first thing I need to do is get a TMOBILE phone, so I can now deal with Tmobile customer care (who are awesome by the way). So I return the L6 & take a free samsung instead. The mobile solution refunded me the 50$ instantly (to my credit card), no issues about that.
So now I have a tomobile phone, I call up 611 & ask em if I am still under the 14day no BS return policy. and they confirm YES I am. I should go back to the dealer, return the phone WITH the box & have him call then & have my contract cancelled.
Tuesday morning 10 AM, at the kiosk. There are 3 reps, Matt, two others none of them helped me with cancelling the contract. They repetedly told me that they have not been trained on it and I must wait for their manager Daniel. Daniel shows up, believe it or not, at 1:30! Yes I stayed there, didn't budge from there.
Initially he claims he CAN NOT anull my contract. I made him call Tmobile & talk to them in front of me right there. And guess what After 2 work days of runnin up n down to the mall to get this fixed, he finally anulled my contract, BUT yea there's more..
TMS charged me a 10$ contract renewal fee, and To date, that HAS NOT BEEN REFUNDED.
Thank god I didn't get trapped in their other warranty and mail in rebate frauds.
NEVER DEAL WITH THEM, I am glad I acted fast and came out of contract within 3 days. And Many thanks to the awesome TMOBILE REPS, you ROCK.
Abhinav
phoenix, Arizona
U.S.A.
I purchased a motorola SLVR L6 phone from their kiosk in az mills mall. The rep Matt claimed it was a the latest TMobile phone and they were offering it for $50 & had a 50$ mail in rebate, and there begin my woes.
Well I bought in, it sounded like a sweet deal, even if i didnt get my 50$ rebate. Later that evening, I realized that the phone does NOT work with TMobile voice mail system. Every time you dial in, or if someone leaves you a voicemail, you get a garbage message ( Alpha Delta something.) Googled it out; the phone needed a SEEM edit.
I called up Tmobile, to ask them why my voicemail won't work, they said that its not a TMOBILE phone! I was like WHAA? So I go back to Matt (and his manager, Daniel is there too) at the kiosk, on monday 7/24/06, and ask him if he has a fix. He tries a bunch of stuff, doesn't work. I asked him why this is not a T mobile supported phone, and WHY does it not have Tmobile embossed on it anywhere. Then he tells me, its an unlocked import from europe!!
At this point I am FURIOUS. I ask him to take it back and null my contract that he renewed for 2 years. Of course, he says he can not. So well the first thing I need to do is get a TMOBILE phone, so I can now deal with Tmobile customer care (who are awesome by the way). So I return the L6 & take a free samsung instead. The mobile solution refunded me the 50$ instantly (to my credit card), no issues about that.
So now I have a tomobile phone, I call up 611 & ask em if I am still under the 14day no BS return policy. and they confirm YES I am. I should go back to the dealer, return the phone WITH the box & have him call then & have my contract cancelled.
Tuesday morning 10 AM, at the kiosk. There are 3 reps, Matt, two others none of them helped me with cancelling the contract. They repetedly told me that they have not been trained on it and I must wait for their manager Daniel. Daniel shows up, believe it or not, at 1:30! Yes I stayed there, didn't budge from there.
Initially he claims he CAN NOT anull my contract. I made him call Tmobile & talk to them in front of me right there. And guess what After 2 work days of runnin up n down to the mall to get this fixed, he finally anulled my contract, BUT yea there's more..
TMS charged me a 10$ contract renewal fee, and To date, that HAS NOT BEEN REFUNDED.
Thank god I didn't get trapped in their other warranty and mail in rebate frauds.
NEVER DEAL WITH THEM, I am glad I acted fast and came out of contract within 3 days. And Many thanks to the awesome TMOBILE REPS, you ROCK.
Abhinav
phoenix, Arizona
U.S.A.
3 Updates & Rebuttals
Abhinav
phoenix,Arizona,
U.S.A.
And i got the 10$ back !
#2Author of original report
Mon, August 07, 2006
WOW... never imagined this would happen sitting at home ! i did not have to drive out to AZ mills... wait for their reps to assist me.. wait for them to SHOW UP ! i guess the threatening mail that carried the info about filing a report here worked ! i got every penny i paid them... back. so well THEY ARE NOT FRAUDSTERS BUT... .... they are VERY bad with processing refunds and returns. I went to work late TWO days.. just so i can give the phone back ! and waited 4 hours at their kiosk for the manager "Daniel" to show up, when he was to be at work at 9 am.
Abhinav
phoenix,Arizona,
U.S.A.
And i got the 10$ back !
#3Author of original report
Mon, August 07, 2006
WOW... never imagined this would happen sitting at home ! i did not have to drive out to AZ mills... wait for their reps to assist me.. wait for them to SHOW UP ! i guess the threatening mail that carried the info about filing a report here worked ! i got every penny i paid them... back. so well THEY ARE NOT FRAUDSTERS BUT... .... they are VERY bad with processing refunds and returns. I went to work late TWO days.. just so i can give the phone back ! and waited 4 hours at their kiosk for the manager "Daniel" to show up, when he was to be at work at 9 am.
Abhinav
phoenix,Arizona,
U.S.A.
UPDATE ! their customer care mails me back !
#4Author of original report
Thu, August 03, 2006
So I take a shot at emailing them.. they get back to me ! maybe the mention of rip off report does the trick here.. lets wait and watch, if i get the report. But my credit card numbers have changed, I asked them for a chek, but the card company says refunds will come thru on the old card too.. noworries.
From: "Customerservice"
