- Report: #1424207
Complaint Review: The Perfect Style - Carson City Nevada
Reported By:
Renai -
Charlotte, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
The Perfect Style
1901 E William St. Suite 4, 359 Carson City, 89701 Nevada, United States
Phone:
8662122377
Web:
N/A
Categories:
Business Rating:
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The Perfect Style, The Perfect Style Fashion Products Charged for Membership without being able to review the product. Carson City Nevada
Anyone would be out of their mind to do business with this company. Through a marketing email I purchased a pair of sunglasses from this comoany as a Christmas present on 12/14, The product was shipped on 12/16 and delivered on 12/22. On 12/28, they charged my account $89.95 for a monthly "membership". There was a 14 day trial period. I belived this was for 14 days to reveiw the product. I WAS WRONG! On 12/29 I contacted the company complaining that the product was no better quailty that I could get at Walmart, that I did not have adiquit time to rewiew the product given that the 14 day trial in fact was from the date I placed the order.
After three phone calls, two hang ups and hours of repeating my compalints to customer service representatives, I was promised a return phone call from a supervisor. No call ever came, so today I called again. This time after 20 minutes repeating my complaint to two additional representatives, They forwarded me to a supervisor. I'd also like to add that they did not note any of my previous complaint calls to my account.
The supervisor, after repeating the exact scripted complaint responces, evntually agreed to refunding 35% of the $89.95, only after I asked for the company information so that I could file a formal complaint with the better business bureau. She provided me with the name and address, but could not provide me with a phone number, and email address, or the name of any corparate personnel or supervisors over her.
Then, here's where it gets really interesting. I began asking questions about what the $89.95 charge was actually for. When I cancelled the "membership", the comfirmation email mentioned that the $89.95 was a monthly charge. My question, if I had not cancelled, what would I have gotten for my $89.95/month. Answer: another pair of sunglasses every month! That the charge of $89.95 was for a pair of sunglassed every month until I cancelled. It was also my understanding was that everything you ordered would be $89.95 per item/per month. What type of sunglasses cost $89.95/month and need replacing every month. The shitty kind you buy at the gas station.
For the most part, I enjoy shopping online. But BUYER BEWARE! Anything that says "Free Trial Order" means that you won't get 14 days to try anything and you are going to get charged. And in many cases, it the product doesn't fit, you don't like it, or whatever, even if you a refung of the purchase price, you will have to pay for shipping and handling on both the shipment and the return shipping costs.
Companys like The Perfecr Style / The Perfect Style Fashion Products are rip off companies that Flash a super low price with an great big Bang in the fine print.
