Complaint Review: The Pool Guyz - Virginia Beach Virginia

First and foremost I am not one to write a review but hope to help other people who are looking for the right pool company. After all there is a size able amount of money invested in a project like this. Our review starts May 21, 2018 with a "guaranteed swim by date" of June 12, 2018. The "dig" occurred on the 21st and the pool was in the ground the next day. To shorten the details we missed the swim by date and are still not in a complete status as of August 6, 2018.  

Additionally we were "convinced" to allow the excavator to come into our property a different way than initially proposed. This would supposedly "save us money" by not requiring a crane to lift the pool up and over the house. My concern before accepting the new route was the cost to repair my front and side yard that would be damaged which paled in comparison of the crane cost. I was told by Rick (the owner) they we have a landscaping company that works with us and would be able to "help us out" on the cost. The landscaping company came over, we discussed Rick's proposed route and what it would cost to complete the repairs. Afterwards I accepted and we moved forward.

At this point this is where things fall apart. Obviously the front and one side yards are now destroyed due to construction but the crew also used the other side of my yard to stage trash, tree removal and stump. Now this portion of my backyard was ruined. At this point front and entire back yard need a complete overhaul!

I will admit that we have had significant delays in rain this year but the rain delays are not what made the Pool Guyz miss our swim by dates. On more than one occasion we sat at our house while an entire crew sat around waiting on truck deliveries for sand, dirt and concrete etc...that simply NEVER showed up. I mean we are talking about a crew of 6-8 people waiting for 8-10 hours before calling it for the day.

On a side note I was fortunate to have a lot of time off from work during this project. If I had not the pool install could have been a lot worst for us. On many occasions work was started with no clear direction. Workers would show up (English is not there primary language) and start setting up for something that clearly was not supposed to happen or agreed upon. We had a tanning ledge that was completely unleveled, forms were laid around the pool  for concrete pour that warranted more than what we wanted. The forms were supposed to follow the curves of the pool and I missed that detail. I was not at home the day of the pour when they had the forms all laid out. By the time I got here it was too late. I have French drains in the backyard to mange water drainage that were buried on three different occasions. And each time the works and myself were in the muddy yard digging down to try and find the drains.

Coping work and concrete were finally poured but the workmanship is very substandard. Halfway through the project the landscaping owner tells me the owner (Rick) is pulling him off the landscape work due to having to maintain the pool schedule. Not to mention we had already signed a change order, which I think is a bidding, legal document at that point.

Needless to say after calling no less than a dozen of landscaping companies I finally found one who was willing to do the work. Most of the other companies around VA Beach said they were all booked throughly the end of August.

Have you ever tried to live in a muddy backyard for over 4 months? Not something I would recommend trying to do.

In order to have this company do the work it was going to cost me an additional $4700 over my bid for the work from the Pool Guyz landscaping company. Additional cost that I had not budgeted for and I was not good no to be able to get all the projects completed that was in the change order written up by the Pool Guyz to complete the landscaping.

The owner and the company prides itself on Veteran own. I am an Active duty person my self and all I have to say is there is obviously a lack of leadership and intestinal fortitude to see each project to completion.

No pride in ownership of the product for what is happening here or at least to us and our family.

Downside is the company has already been paid in full leaving us with no where to really to go other than consisting calling and demands with no real results. More to follow as we try to cross the finish with our pool install.