- Report: #115586
Complaint Review: TheNerds - North Miami Beach Florida
-
Author Not Confirmed
Why?
TheNerds
19077 West Dixie Highway North Miami Beach, 33180 Florida, U.S.A.
Phone:
888-566-NERD
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TheNerds Low Prices High Ripoff on Customer Service North Miami Beach Florida
I recently purchased a 19" Philips flat screen monitor from TheNerds.Net for close to $600. It's a great monitor except for one problem---the built-in speakers don't work.
When I called to seek a solution, I was told that I had to pay to ship the monitor back to them, and wait until the following Monday for them to ship a new one to me.
When I explained that not only did I find it distasteful to pay twice for shipping on a purchase, I also can't be without my monitor for an extended period of time, the customer rep brusqely replied that was company policy. He then told me he would send an email with a return authorization and instructions.
I don't like the idea of paying twice to ship one item i purchased. I can't afford to be without my monitor for an unspecified amount of time. And I think that any company selling high dollar items should back up their products with similar customer service.
David
Washington, District of Columbia
U.S.A.
When I called to seek a solution, I was told that I had to pay to ship the monitor back to them, and wait until the following Monday for them to ship a new one to me.
When I explained that not only did I find it distasteful to pay twice for shipping on a purchase, I also can't be without my monitor for an extended period of time, the customer rep brusqely replied that was company policy. He then told me he would send an email with a return authorization and instructions.
I don't like the idea of paying twice to ship one item i purchased. I can't afford to be without my monitor for an unspecified amount of time. And I think that any company selling high dollar items should back up their products with similar customer service.
David
Washington, District of Columbia
U.S.A.
1 Updates & Rebuttals
David
Washington,District of Columbia,
U.S.A.
Still Waiting
#2Author of original report
Mon, November 01, 2004
I'm still waiting for the email for the Return Authorization
