Colorado Tech
Peyton,#2Consumer Comment
Mon, August 11, 2008
G.E. does not have anything to do with thompson eletronics.
Joel
PITTSBURGH,#3Consumer Comment
Mon, December 19, 2005
General Electric Company used to make good-quality consumer electronics and provide good customer service. But one time, I think in the late 80s or early 90s, then GE CEO Jack Welch sold the consumer electonics division and the right to use the General Electric name to Thomson. Even though Thomson uses the GE name and logo, there is actually no connection between Thomson and GE. At some later point, Thomson bought the RCA name. Welch should have realized that it was stupid to sell the rights to use GE's name and logo, because if the company he sold it to didn't live up to GE's standards, people would blame GE, which is what did actually happen, as you are reading here.
Megan
Evansville,#4Consumer Comment
Mon, July 19, 2004
Joseph, are you positive that GE is a foreign company? There is a GE factory about 15 miles away from me in Indiana. (The last time I checked, Indiana is in the United States . . .) You might want to check these things before you post something for the whole world to see--especially the people who know you are incorrect. At least the French can spell. It looks as though you should learn some things: national;;ity, nowadays', outsorcing . . .
Dave
Lebanon,#5UPDATE EX-employee responds
Fri, October 31, 2003
I am an ex-employee of TCE. I was once the manager in charge of DSS field service, and I worked closely with the product exchange group. The problem you experienced was not uncommon. DirecTV generally sends out a "phone home" signal to the box on a monthly basis, in the data stream (the signal recieved from the satellite). If the box fails to call in, this signal repeats itself several times over the course of the month. If the box doesn't call in, DirecTV sets up the "732" code as a "credit hold" on impulse pay per views. In your case the box did need to be repaired, or it would have called in during at least one of the many "phone home" signals it received during the year of failed communication. The fact that they were able to clear your card on demand means that the new box was working properly. Clearing the card involves manually telling the box to call in and dump the information. This is a reasonably simple repair involving replacement of modem parts within the unit. These parts are susceptable to damage as a result of power surges in the phone line (lightening). Any utitilty regulatory board will tell you that the phone lines have significantly less surge suppression built in than does the power system. RCA has long been a proponant of component level troubleshooting. I am an old technician myself, and we prided ourselves on replacing a $1.00 resistor rather than replacing a $100.00 circuit board. Unfortunately the technology used in the DSS receiver is proprietary. DirecTV required that the "secrets" in this technology be preserved, so they would not allow RCA to publish the necessary information to allow the corner repairman to work on it. DirecTV did this so that they could limit the piracy issues which so plagued the big dish world. I want to assure you that the DSS exchange program is not a money maker for Thomson. If you have a complaint, it should be with DirecTV for excessive regulation over their partners. I hope this helps put things in perspective for you. Sincerely,
Joseph
Tehachapi,#6Consumer Comment
Sun, April 14, 2002
Thomson bought these brands and they are the worst junk in all electronic name brands. Just read Consumer Reports to see what bad reliability they have, not to mention low quality. I was in K-mart, or Target one day and there was for sale a no brand name junk AM-FM-Cassette portable and next to it identical junk RCA item apparently made by the same junk manufacturer, but the RCA was more expensive, but just as bad. Believe me, the nowadays' French brands RCA and GE are junk and should be such labeled. JunkCA and JunkE. Thomson's apparently outsorcing the manufacturing, using the GE and RCA names to sell whatever junk they can to make profit and cheat the American people out of their hard made money. Go to Europe and see that the French women are ugly compare to other national;;ity. And the French stink just as the famous brand names they made infamous.