- Report: #1406715
Complaint Review: TicketsAtWork.com - Internet
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TicketsAtWork.com
Internet, USA
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Www.TicketsAtWork.com
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TicketsAtWork.com Purchased tickets for wrong venue, would not provide refund w/in 3 hours of sale Internet
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Was shopping in the Universal Orlando section on my iPhone 8. On October 16, I tried to buy 3 tickets for Universal Studios’ Halloween Horrors October 29th in Orlando, but somehow purchased 3 tickets for Halloween Horrors in Hollywood, CA instead. Noticed the mistake within 3 hours of the purchase when I finally saw email confirmation. Called customer service immediately, the same day and less than 3 hours after the sale, to fix this only to learn that they would not refund, change location from Hollywood to Orlando, exchange, etc. Basically was rudely told I was out $225, as it is impossible fir me to be in California when I have travel plans across the country in Orlando.
I still am not even sure how I bought tickets for Universal Hollywood when I was browsing for deals inside the Universal Orlando section. I tried to recreate the problem, but could not get the site to work on my phone (I have screenshots of the errors). Anyways, I was about to spend at least another $1,000 with these people until learning of their very stubborn “no refunds” policy. Website was not working properly on my mobile device, causing me to be transferred to the Halloween Horrors in Universal Studios Hollywood instead of Universal Studios Orlando.
I got the wrong tickets, but company will do NOTHING to assist me in getting the correct ones. I have heard of similar issues/complaints on Consumer Affairs website. Now I am disputing charge with my credit card/bank and Paypal, as there is no way I can use the non-refundable/non-exchangeable tickets this company has sold me. I have heard that all they have to do is request a refund/exchange from Universal as the third-party vendor and I will get one, but I am going to have to verify this. Going to be warning others to avoid this site! Buyer beware!
